Field Service Technician

Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department Overview Responsible for high level QLD/NT customer service satisfying the managed services and maintenance agreement customer needs for Government & Enterprise and Minerals and Energy sectors. This includes building a strong customer facing relationship with managed services and maintenance agreement customers at an operational level.
Participate in the day-to-day support in providing high quality and high value support services to the QGWN radio network, duties including asset management, repairs and logistics, when required within the Field services team and directed by the Team Lead.
Organisation Relations:
The Field Services Technician will report directly to the Field Services Team Lead and will work closely with the Operations Team. The primary relationship is to support the Operations Manager, maintaining a close collaboration with the Team Leads of both Operations Engineering and Field Services staff on a day-to-day basis.
It is essential to form strong working relationships with both the Telstra & Motorola NOCC’s and Service Delivery Manager. Engaging effectively with customers and subcontractors is also crucial to maximise exposure to operational issues and priorities.
Job Description
Oversight and maintenance of operational processes, disciplines and escalation of issues internally and externally as appropriate to ensure compliant customer service.
Ownership and resolution of operational issues including incident reports and follow up action items from Incidents, Change Management, Problem management, both internally and externally.
Identify and implement areas for improvement to ensure improved service quality and best practice delivery.
Comply with Motorola Quality policies and practices.
Interact with other internal business units in supporting QLD/NT.
Support of the subscriber devices deployed within the QLD/NT, may include installations of portable, mobile and fixed terminals, asset management, support in the QA of supplied devices and installations, when required.
Good problem solving skills to handle dissatisfied customers and decision making abilities to answer the critical client queries.
Be part of the resource loading forecast for baseline support obligations that requires staff utilisation for staff capacity planning and business growth.
Must be prepared to work overtime as required.
Participate in the On Call Roster for after hours primary response.
Basic Requirements
Short term travel (up to a maximum of 2 weeks away)
Participation in an On-Call roster
Working overtime as required
GENERAL EDUCATION:
Essential:
Certificate III or IV in Electronics / Radio Trades Certificate or relevant trade qualification (in communications, radio or electronics) or Certificate IV in Telecommunications Networks Technology
ACMA Open Cabler License
Desirable:
Associate Diploma in Electrical / Electronics or equivalent, including CompTIA / Security, Networking qualifications, e.g. CCNA
Essential:
Minimum of three years in a radio communication service environment.
Understanding of RF principles and antenna system multi coupling and or network IP configuration / TCNT / CompTIA / CCNA
Experience in the use of digital communications test equipment and interpret results such as modulation constellation or antenna sweep graphs.
Experience in APCO25,/ TrBo Digital Radio Communications environment or equivalent (both Trunked and Conventional systems including Simulcast).
Strong customer and team focus.
Desirable:
Experience in dispatch console systems, logging environments and other PMR systems.
Understanding of IP networking principles
Motorola digital network and subscriber product knowledge.
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Inclusion and Diversity
Motorola Solutions embraces a diverse pool of candidates in its recruitment activities. We consider all qualified applicants and do not discriminate based on age, gender identity, biological sex, sexual orientation, intersex status, race, national or ethnic origin, religion, disabilities or health conditions, marital or family status and other areas of potential difference.
Travel Requirements Over 50%
Relocation Provided None
Position Type Experienced
Referral Payment Plan Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .