Field Services Manager

Company DescriptionTemperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, and technology for quality delivery.Job DescriptionThe Field Services Manager for Australia and New Zealand plays a pivotal role in ensuring our customers across the region experience the highest levels of satisfaction. You will lead a dynamic team of dedicated technicians and warranty agents, enabling them to deliver exemplary service whilst enhancing our already excellent reputation ensuring internal and external service agents maintain the skills required. The Field Services Manager through effective management of the service agents will drive a reduction in after sale service costs whilst maintaining high standards.QualificationsProven experience as a Field Services Manager or similar leadership role.Refrigeration Trade CertificatePossess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines.Management related qualificationsAdditional InformationIf you are a team player with great work ethic that shows drive and initiative along with attention to detail, you will be rewarded with excellent working conditions, a supportive management team, ongoing training, development, and exciting career growth opportunities. We offer a highly competitive remuneration package.At Temperzone we believe that our people are our strength so it’s important to us to have the right people in the right roles to move us into the future. Temperzone is an equal opportunity employer wishing to increase our philosophy of the customer experience. Work in an environment that values diversity, flexibility and where everyone belongs.The successful candidate will be required to undergo a pre-employment medical and complete a national police check. Please note that only people with the right work in Australia need apply for this position.