AddressCompany description:
Department of Communities and Justice
Job description:
Field Services Technical Support Officer
Location - Northern NSW Region (Grafton, Casino, Lismore, Ballina, Byron Bay, Tweed)
Employment type - Temporary Full Time
Salary - $87,493 - $96,540 plus super and leave loading (Clerk Grade 5/6)
While all applicants are welcome, preference will be given to candidates who meet the established standards of the role and are of Aboriginal and/or Torres Strait islander descent and have a deep and strong connection to community and country.
Your role
Information and Digital Services (IDS) provides secure and modern IT services to support and enable DCJ's staff. Evolving the safety and suitability of our technology solutions to meet client needs, through flexible, agile, and responsive innovation
What you'll do
This role provides broad-ranging field services-based ICT End User Computing support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues and service requests of moderate complexity across the organisation's ICT environment.
What we're looking for
We welcome individuals with a diverse range of experience - both in and outside the government sector.
The successful applicant will ideally demonstrate:
The ability to maintain and support ongoing operations throughout DCJ by undertaking a range of ICT support tasks, including investigating problems, assisting with the implementation of agreed remedies and preventative measures, conducting tests, correcting malfunctions and documenting results in accordance with agreed procedures.
Experience using appropriate tools and methods to address user support queries and return user's ICT systems and networks to optimum efficiency.
Skills in managing set-up activities for ICT devices and systems and monitor their performance to limit or prevent loss of service to end users.
The ability to create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages.
This role may require participation in an on-call and/or after hours work roster to ensure service continuity to clients or maintenance activities outside normal business hours. A valid driver's license is required to travel to and from the DCJ offices and on-site client support.
It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.
Download the role description.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Are you ready to join us?
Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
- Describe how you developed an understanding of an organisation's policies regarding the use of technology. How did you apply this understanding to your day-to-day role? (max 300 words)
- Describe the technical and/or soft skills you have which you believe makes you ideal for this position. Give some examples of how you have used these skills in the past. (max 300 words)
Applications close Sunday, 2nd October 2022 at 11:59pm AEST.
Got a question?
If you've got a question about applying or require an adjustment in the recruitment process, please, call Lisa Smith on 02 8688 0*** or via email: ***********@justice.nsw.gov.au.
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Ravi Ram at ************@Justice.nsw.gov.au.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.
Other Information
A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.
Thank you for your interest in this role. We look forward to receiving your application.
