Technical Support Officer

Technical Support Officer Join our Payment Technical Support Product team for level 1 Level 2 Product Support Officer role Ongoing opportunity with flexible working options offered. Salary: DCS Clerk Grade 5/6, annual base salary starting at $ 93,295 plus employer’s contribution to superannuation and annual leave loading Locations in Sydney - Mckell building opposite Central Station and Parramatta - PS4 About the Role

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. The Technical Support Officer provides broad-ranging support to users, undertake hardware engineering and software configuration activities, troubleshoots and resolves issues across DCS ICT environment. Technical Support Officer will be responsible for managing services for Payment Product team in GTP.

The role reports to Operation’s Manager and has responsibility for delivering superior ICT services to customers. The Technical Support Officer role will: Provide level 1, level 2 incident and request fulfillment for end user technology and support services…