Field Support Engineer

The Role
To provide excellent customer service and support for internal staff in the delivery of the IT Network. Ensure that all stakeholders have a stable and functioning workstation environment that allows them to deliver excellence.
Responsibilities

• Procure, install, maintain, diagnose, repair and upgrade desktops, workstations, laptops, NTU and SRX. This includes peripheral devices.
• Procure, install, maintain, diagnose, repair and upgrade software - supported where required, by the Applications team.
• Procure, install, maintain, diagnose, repair and upgrade printers, photocopiers, MFPs and faxes
• Procure, maintain, diagnose, repair and upgrade mobile phones, and meeting room equipment
• Telephony system (ININ) support
• Modify Active Directory (AD) user and computer accounts as required
• Modify RIS/PACS user accounts as required
• Support users in systems, including RIS/PACS, email, Web, operating systems and other applications commonly used by staff
• Ensure all work carried out is consistent with I-MED's IT standards and policies, including security, quality, procurement and SOE

You

• Tertiary qualifications in business information systems, computer science or IT is desirable, or equivalent experience
• At least 3 years' experience in the medical IT support field / IT service desk
• Solid communication skills and ability to build rapport with people in all levels of the organisation
• Demonstrated experience in delivering exemplary support, customer service, Field Support and training to end users
• Experience in working within a healthcare environment preferred
• Relevant unconditional Driver's License
• Own reliable transport