AddressWe are looking for a Field Tech Engineer to join our team!
Primary responsibilities:
- End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers, and mobile apps
- Advanced knowledge and training in configuration, installation, and troubleshooting desktops (MAC and PC), laptops, printers, and mobile applications
- Responds to end-user product-related questions for all supported hardware, software, and applications
- Understands and maintains/outperforms service levels established
- Analyzes problems to identify the problem area(s) and provide corrective action, recommending solutions to the client application and account related issues
- Understands working on ServiceNow ticketing tool
Minimum Requirements:
- 2+ years in a customer-facing deskside support/end-user computing role
- Bachelor’s Degree in Management Information Systems or Information Technology or equivalent experience
- Excellent communication skills, positive attitude, and be engaging with end-users
- Flexible and able to work various shifts to include weekends if needed (not expected)
- Experience with MAC, Microsoft® OS, and Microsoft Office® applications
- Experience with problem-solving in a support-oriented environment
- Soft skills and troubleshooting skills
- Team player, good communicator, self-directed work style, and ability to multi-task
- The ability to multi-task and handle ever-changing priorities
Additional Knowledge & Skills (non-mandatory):
- Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software, and applications being supported
- A+ and Network+ Preferred at minimum
- Basic knowledge of networking, Airwatch, SCCM, and Cisco routers and switches
- Willingness to learn new skills and work outside of your comfort zone with the end-user community
- Ability to manage individual tasks that may require cross-departmental communication and collaboration
