Financial Transaction Officer - Internal Only

Job Description:INTERNAL ROLE ONLYExciting full- time opportunity available as the Financial Transaction Officer.Do you enjoy investigating complex issues? Are you driven by finding solutions and solving problems? Then look no further and express your interest in this fantastic opportunity. Then look no further - this role is for YOU!APPLY NOW and do not miss out!About The OpportunityReporting to the Financial Transactions Team Leader, this role is pivotal to ensuring the integrity and accuracy of customer financial information. You will be processing a variety of transactions and monitoring the accuracy of information. Liaising with various stakeholders, you will be investigating and solving issues relating to these transactions. Working in line with Civica policies and procedures, you will possess excellent communication skills, strong system knowledge and be highly driven to deliver best results.Responsibility:

• Processing customer Financial Transactions such as refunds, dishonours adjustments and banking processes
• Investigate and resolve financial errors, anomalies, and customer enquiries in an efficient and effective manner.
• Assist with investigating and responding to escalated incidents from various internal and external stakeholders
• Monitor work practices and procedures together with operating processes within Financial Transactions and identify potential improvements or system faults requiring amendment.
• Monitoring and managing data information requests with external authorities

Essential:

• Advantageous to have a financial background with experience in reconciliations, balancing and investigating Financial Transactions.
• Good understanding of computer systems and a proven capacity to analyse and interpret information from databases.
• Energetic and enthusiastic approach to team spirit and an ability to work in a proactive and autonomous manner.
• Excellent communication skills, both written and verbal.
• Strong Customer Service orientation and ethic.

What Next?If this sounds like a good match, then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.Please note applications close on Thursday, 11th April '24.