AddressThe Gem Hotel is currently seeking a Floor Manager to join our fun and dynamic food & beverage team!
The Gem Hotel's Food & Beverage departments features the, fine-dining restaurant Bull & Bell Steakhouse encompassing open and private dining spaces and the luxurious Cocktail Lounge. Additional services offered at the venue include Accommodation and our exquisite Sports Bar.
About the role:
As our Floor Manager, you will be an integral part of our venues operations, where you will be a passionate leader with strong organisational abilities and be able to support our dedicated team.
Your main responsibility will be a hands on approach & to oversee the nightly operations of the sports bar to ensure we are delivering great customer experiences & achieving our business goals.
As part of our team, you will report to and support the Night Manager. Your responsibilities will include assisting with the nightly operations, ensuring smooth processes, and maintaining high standards of service and efficiency throughout the shift.
- Assist the Night Manager in overseeing all night shift activities
- Provide support in handling guest inquiries and resolving issues promptly
- Ensure the accuracy of financial transactions and end-of-day reports
- Monitor and maintain the security of the premises
- Facilitate communication between departments to ensure seamless service
- Uphold the company's policies and procedures to deliver exceptional service
To be successful in this role you will have:
- A passion for food, quality, and elevating the customer experience
- Exceptional leadership and communication skills
- A positive and professional attitude to working alongside the team
- A strong focus on delivering high standards and exceptional service
- Interest in operations and understanding systems
- Previous experience in similar roles
Benefits:
- Competitive Pay
- Opportunity to grow within the company
- Consistent hours and roster flexibility
- Comprehensive training and development for those who want to take their career to the next level
