Executive Floor Manager

Executive Floor Manager

Our Story

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

Your opportunity

We have exciting opportunity for the first time in many years for an executive Floor Manager to join our team.  The purpose of this role is to provide the highest quality customer experience to all staff and guests. You will be efficient and courteous when handling all customer contacts both in person and by telephone/email. You will contribute to the efficient and smooth operation of internal and external meeting rooms and associated facilities within Scentre Group Support Office

Your key accountabilities will include:

• Meet and greet of external guests.
• Guide internal staff to rooms Client rooms.  (Hot and cold drink service for guests)
• Plan and execute Board and Client lunches and catering for Executive meetings.
• Monitor and reorder food and drink stock for staff as needed.
• Grace records management:
  • Requests for pick up or deliveries.
  • Managing destruction of cartons with all departments to reduce costs.
• First Aid Officer:
  • manage staff numbers per floor. 
  • Identify when staff need training & management of expiry.
• Attend and participate in Life Safety Committee meetings.
• Support Executive Floor Coordinators with daily tasks e.g. meetings, daily report, SINE external visitors log
• Assist with catering orders, room set up and clean up.
• Ordering of stock for both Level 30 & Internal Floors though WINC, QCC and other suppliers as needed
• Expense management including team chargebacks, invoicing and Concur expenses.
• Technology trouble shooting and assistance with events. 
• Attend weekly meetings with IT to discuss concerns and help to brainstorm new solutions.

What will set you apart from the rest?

• Strong communications skills
• Hospitality background is highly desirable.
• Customer centric background
• Highly organised and efficient
• Team player - ability to work cross functionally.
• Impeccable presentation
• Agility to adapt to changing technologies as required.
• Ability to manage the Level 30 team effectively.

What sets us apart from the rest?

• Diverse career paths across our vertically integrated business
• Ability to innovate in a company that not only encourages it but will facilitate it
• We’re recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and committed to creating a workplace culture in which women and men are equally represented, valued and rewarded
• Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts, and ability to purchase extra annual leave

We encourage and support our employees to find balance in their work lives and what is important to them outside of work by embracing a flexible approach to how they work. If you're able to perform the requirements of the role and need some form of flexibility to do so, we're open to your application and ideas on how we could make it work.

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

If this sounds like you, apply today to make extraordinary happen!