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Form of workAt WestWaters we are dedicated to creating a hospitality environment that brings our local community together with good food, drink and company. Putting people are at the heart of everything we do makes WestWaters both an employer of choice and the destination for entertainment, celebration and catching up in Melbourne’s west.
Located along the banks of Lake Caroline in Caroline Springs, this multi-faceted hospitality complex includes a large bistro, sports bar, lobby bar, over 600 m2 of event spaces, an extensive gaming room and a Mercure Hotel.
About the Group
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family, the group is one of the country’s largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria.
The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
About the Role:
The Food and Beverage Duty Manager's primary responsibility will be to assist with the day-to-day operations at one of the largest venues in Melbourne’s West, leading our fabulous Food and Beverage team on shift, ensuring the smooth operation of the restaurants adn bars so that our guests have an exceptional experience.
You will be:
- Overseeing the day-to-day operations of the large bistro, lobby bar, sports bar, and functions areas, ensuring the highest level of service and guest satisfaction.
- A natural and confident leader with strong communication skills
- Focussed on the development of the team, with the ability to lead, train and coordinate staff in a motivating and effective manner
- Passionate about customer service and delivering amazing guest experiences
- Knowledgeable about compliance, regulations, and venue operations
- Highly organised with the ability to manage an inventory, including ordering supplies and ensuring that stock levels are well maintained.
- Confident handling guest feedback in an efficient and proactive manner
- Able to support the team in all areas of operations as required.
- Able to manage end of shift cash ups, reporting and communications
About you:
- Hospitality is a way of life for you, not just a job.
- You’re a natural leader with excellent interpersonal skills.
- Relevant experience in a similar roles
- A valid RSA and RCG certificate
- The ability to work in a fast paced environment with high volumes of customers
- Take pride in your personal presentation
- Goes above and beyond for our valued guests
- The ability to work a rotating flexible roster, including weekends, public holidays and evenings.
- Fantastic communication skills and experience successfully leading a team
What's on offer:
- A competitive salary, great working environment & great team
- The opportunity to work with an incredible team, General Manager and owners committed to taking the venue to the next level
- A commitment for career development including internal training and development platforms along with external training opportunities
- Mentoring from a strong team of hospitality professionals across the group
- Accor Hotel discounts at hotels worldwide
- Car parking on site
- Career development opportunities within Oscars group across 40 amazing venues and Accor
- Employee Assistance Program
