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Salary- Supervising team members and working across the different F&B outlets (Breakfast service in our Restaurant, Conferencing, Meetings & Events and Room Service)
- Onsite contact for conference and/or event clients and be responsible from start to finish including meet & greet, run through event orders and supporting front line staff as required.
- Ensuring that a fast and efficient level of service is provided at all times whilst on shift.
- Liaise with all internal departments including but not limited to; Conference & Event Sales, Food & Beverage, Kitchen, Reservations and Audio Visual effectively and communicate all requirements related to conference and/or events.
- Daily communication with outlet staff to ensure that operational plans are understood. To assist in building teamwork within the outlet and ensure that moral is at its highest. ie. to encourage a positive work environment.
- Supervising and supporting employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
- Post any functions on a daily basis or as required during your shift.
- Maintain ambassador focus on 'the Guest's need', individualising and personalising service where possible, encourage ambassador to use initiative.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
- Communicating with your Manager throughout your shift, to ensure any requests are followed up.
- To assist your Manager in training of new employees within the department.
- Perform any other duties within the employee's range of competence as required by management.
As a Customer Service professional and People Leader, you will be a natural people person with exceptional communication and guest service skills and you will have full Australian Work Rights and your Victorian RSA.Additional InformationAbout AccorThe Como Melbourne is part of the Accor Group. ACCOR HOTELS is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings as well as a variety of employee discounts and benefits world wide!"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."Click 'Apply' to begin or continue your journey with Accor Hotels
