AddressAbout Us:
Wests Illawarra is proud to have been a part of our community for over 65 years as one of the largest clubs in the Illawarra. Our premises include our flagship property, Wests Illawarra in Unanderra and one of the premier golf courses in the Illawarra, Port Kembla Golf Club. We have multiple bars and food outlets as well as several entertainment and function spaces. We care about our people and we’re passionate about the experience we provide to our customers – both internal and external.
About the Role:
If you’re looking to take the next step in becoming a next level leader, we want to hear from you! Wests Illawarra are currently looking for a part-time Food & Beverage Supervisor to lead and train our team of Customer Service Team Members in providing high quality Food and Beverage customer service experiences. You will play a pivotal role in forming relationships with external customers and act as a voice for our internal customers, including our leadership and executive team.
As a food & Beverage Supervisor, you will be hands on, overseeing our front of house operations and ensuring a seamless service, along with maintaining a welcoming atmosphere to drive customer satisfaction for all our guests.
What the role entails:
- Train, motivate and mentor our team members to maintain high levels of customer service standards across our bistro, café and bars.
- Lead the front of house team to deliver a high and consistent quality of service in all our Food and Beverage outlets
- Welcome and engage with customers throughout the complete Food and Beverage experience
- Handle customer feedback and strive to exceed customer expectations
What we’re looking for:
- Experience in a similar role (desirable)
- Ability to lead a team by example
- Strong attention to detail with a high level of customer service standards
- Excellent communication skills with our internal and external customers
- Current RSA
What we offer:
- Access to ongoing paid training and development opportunities
- Above Award rate of pay including Weekend Penalty Rates
- A unique business motto that puts people and their needs first
- 5 weeks annual leave
- Ongoing Staff Recognition activities
Applicants must be permanent residents of Australia or possess documentation supporting the eligibility to work within the country.
Please note only shortlisted applicants will be contacted.
For further information phone 4239 5800 to speak to a member of the People and Culture Team or email them at **************@westsillawarra.com.au
