AddressFienza develops, manufactures, and distributes beautiful, high-quality bathroom and kitchen fixtures that enhance everyday living. We strive for excellence, quality, and timeliness throughout our business, employing the best people and working hand in hand with customers to meet their discerning needs.
Since our inception in 2009, we have experienced incredible growth, achieving a national footprint with distribution centres in Brisbane (Head Office), Sydney, Melbourne, Adelaide, and Perth. Our extensive range includes bathroom and kitchen solutions from vanities to toilets, tapware to sinks, and much more. It's an exciting place to be as we continue rapid expansion and growth into new markets.
About the roleFienza is a fast growing market leader in the bathroom industry. The role is based at our exciting new showroom in Fortitude Valley, displaying all the latest bathroom trends from around the world.
No direct selling as we are a wholesaler, we do selections and facilitate sales.
Some event coordinating for inhouse showroom events/conferences
This role is Monday to Friday 9am to 4.30pm and requires working every second Saturday.
Saturday opening hours are 10am-3pm, with a Friday or a Monday RDO when working on a Saturday.
Key Responsibilities:
- Welcoming customers like interior designers, architects, home renovators and builders into the showroom and making sure they are feeling comfortable.
- Taking the customer through our range of products and asking the right questions so as to fulfil their requirements.
- Following up on all customers that have visited the showroom.
- Investing time in learning and training so you deeply understand the right sales approach and the various types of stone to provide customers with informed recommendations.
- Tidying and ensuring the showroom is immaculately presented at all times, including replenishing brochures and answering the phone
- Preparing electronic presentations.
- We require someone who is quick thinking, reliable, hardworking, and energetic.
- With your experience in customer service, you appreciate that warm feeling when you’re taking customers on a journey through their various choices and offering alternatives.
- You are a down-to-earth and positive person. Your genuine approach means it’s an effortless conversation to discover what your customers are looking for.
- Possess a polished, mature disposition with exceptional customer service and negotiation skills
- Must be intelligent and well presented
- You must be a fast paced person who excels in a busy, demanding work environment
- Have a strong work ethic and be a committed member of our team
- Demonstrate excellent time management and organizational skills
- Must be a confident self-starter / "doer"
- Must have a positive "can-do" attitude
- Can be relied upon to work autonomously and get the job done
- The ability to multi task quickly and efficiently
- A strong willingness to learn and the ability to learn our software system quickly
The Fienza Experience Centre has onsite parking for staff and customers.
