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Form of workNurse Next Door is a leading premium home care service provider operating franchises in Australia, Canada and the USA. We’re constantly on the lookout for the best people to help Australians live more enjoyable lives. We’re more than just home care, we strive to provide companionship and dependability.
We Make Lives Better every day for our clients and care team through our 4 core values:
- Admire People
- WOW Customer Experience
- Find a Better Way
- Passionate About Making a Difference
We are dedicated to delivering flexible in-home nursing care options to those in the aged care and disability sector, ranging from 24/7 care to one-hour visits for wound care or diabetes management. Our end goal is to help people to live more fulfilling lives both at home and in the wider community.
Your Next AdventureReporting to our National Franchise Operations Manager, this business coaching role drives results through systems compliance and performance improvement in alignment with the purpose, core values, strategic direction and operating principles of Nurse Next Door.
Your role will include but will not be limited to the following:
- Make it your mission to make a difference in the lives of those around you
- Educate and hold Franchise Partners accountable to following all Nurse Next Door One Best Way systems, processes and practices as outlined in the Operations Manual
- Build relationships across the system and be a master at managing conversations
- Celebrate success with Partners as they reach key milestones in their business
- Subject matter expert and contributor to the design, development and delivery of our Foundations Training and partner development program
- Develops programs and initiatives to drive the CEO's vision for Franchise Partner growth.
- Schedule weekly, bi-weekly, monthly, and quarterly calls (as required) with franchisees
- Work closely to support the National Franchise Operations Manager to ensure compliance with the Franchising Code of Australia
- Regularly review the Operations Manual to ensure it reflects actual Operational execution and provide updates to the National Operations Manager.
- Provide advice on compliance with Franchise Code best practices.
- This role is office based at our national head office, HeartQuarters, in Hawthorn, Victoria
- Motivated and excited to take the next step in your career into a role with endless future potential
- Proven experience supporting a rapidly growing national franchise operation
- Excellent communication skills, both written and verbal
- You are passionate about making a difference and improving the lives of the people around you
- Extremely well-organised and detail-oriented
- Loves finding a better way to improve processes and create efficiencies
- Analytical, proactive problem solver
- Demonstrated understanding of confidentiality and professionalism
- Nimble and agile - able to swiftly move from role to role to support the Vision.
- Ability to work independently and collaboratively within teams, effectively managing multiple projects and consistently meeting deadlines
- A solution-oriented individual who is not afraid to ask questions, embrace advice and take initiative where appropriate
- No healthcare background is required (but would be an advantage).
- Supportive and friendly team environment that empowers every team member to succeed
- Opportunity to work in one of Australia’s fastest-growing home care franchises
- Work with an engaged team who loves to come to work every day
- An organisation that believes in celebrating every achievement
- Opportunities for career growth and progression
- Our business believes in going above and beyond in all we do
- Nurse Next Door’s values and ethics are more than a poster on the wall, we visibly live them every day in everything we do
Nurse Next Door is an Equal Opportunity Employer – we support and celebrate diversity and do not discriminate.
