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Form of workCouriersPlease is Australia’s leading franchised parcel delivery service, offering efficient & affordable parcel delivery domestically & worldwide, with convenient & flexible delivery options. We pride ourselves on our exceptional customer service and our passionate people.
As a fully owned subsidiary of Singapore Post, we’ve combined 160-years of innovative mail and logistics solutions with 40 years in the Australian freight industry to provide a truly rewarding consumer experience.
Role Overview:
We are seeking a highly dynamic, motivated, and experienced Franchise Territory Manager to drive continued growth in our South Dandenong, VIC depot. Reporting to the Senior Franchise Territory Manager, you will be responsible leading, supporting and overseeing a group of franchise owners designated to you. You will guide and assist our franchise partners to improve their run performance and continuously improve CP service delivery to our customers. Key metrics measurements include on-time delivery performance, scanning compliance, freight staging and management, franchisee recruitment, onboarding, training, retention, and territory growth.
This is a permanent, full-time position with regular working hours of Monday to Friday. Reasonable overtime may be required from time to time, particularly during our Peak period.
You will be responsible for delivering results in these 5 key areas:
- Franchise Partner Development, Management and Retention;
- 3rd Party Management and Cost Optimisation;
- Compliance and Service Quality;
- Training and Documentation; and
- Opportunity and Sales Development.
The person we are looking for will possess:
- Management or supervisory experience, particularly in the supply chain/logistics industry will be highly regarded
- Experience using Microsoft Office suit of programs
- Excellent verbal and written communication skills
- A comprehensive understanding of supply chain/logistics operations and occupational health and safety will be highly regarded
- Ability to work in a fast-paced environment, where no two days are the same
- Ability to adapt to change
- Strong attention to detail
- Critical thinking and established problem-solving skills
What we can offer you:
This is a full-time, permanent position. CouriersPlease offers flexible working hours, paid parental leave for eligible employees, on-site parking and talent programs based on performance.
If this role sounds like you, please apply with a copy of your CV and cover letter.
(CouriersPlease will never ask for your personal details including, bank details or tax file number via email.)
