Fraud And Scam Loss Investigator

Job Description

Rabobank is the world's leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

Are you passionate about detecting patterns, & safeguarding against fraud & scams? Look no further! Rabobank has an opening for a Fraud & Scam Loss Investigator to join the Fraud Detection & Response team within Rabobank's Financial Economic Crime Operations & Intelligence function.

This is a critical operational Line 1 role, covering external fraud & scam prevention & investigations, risk & incident management, root cause analysis & reporting.

Based in Sydney, you will join a highly engaged team who work on a hybrid basis an average of 2 days per week in the office.

Top Role Accountabilities:

• Triage all reported scams to determine legitimacy & severity of the report
• Analysis & assessment of root cause of Scam Losses to clients
• Determine & action the most appropriate course of action for the recovery of fraud & Scam Losses
• Client engagement relating to Scam Losses & recovery outcomes
• Substantiate incident outcome & remedial action recommendations with internal stakeholders
• Report on outcome of assessment & action any identified internal control or process improvements opportunities
• Maintain accurate, comprehensive, & timely records of all activities & decisions made
• Identification of specific internal fraud training requirements, development & delivery of training to meet the identified need
• Design & implement client communications & awareness raising initiatives in response to these trends
• Ensure metrics & strategies are fit for purpose in terms of the current fraud environment & emerging threats
• Develop, document & maintain the team's procedures & processes to ensure alignment with regulatory & internal policy requirements
• Remain up to date with the Bank's general conduct obligations under the ASIC Act, Corporations Act, & Banking Code of Practice as well as AFCA's approach

• Demonstrated experience in a similar role within fraud risk/incident management involving fraud or scam investigations & recoveries
• Experience in root cause analysis of incidents
• Understanding risk, compliance & incident management processes & principles
• Extensive experience in client communication via phone & email
• Experience in Complaints management
• Strong investigative & analytical skills with a keen attention to detail & thorough, logical thinking
• Data analysis & reporting skills
• Knowledge of ThreatMetrix or a similar tool
• Strong communication skills including the ability to present & talk confidently & professionally with clients

Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home

Wellbeing leave . These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program . Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave . We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance . Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program . As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Other extras. including annual equipment / wardrobe allowance; flu shots; health insurance discounts & more

Rabobank is committed to a culture where diversity and inclusion is valued, respected & encouraged. We welcome applicants from diverse cultures, faith & sexual orientation.

If you'd like to discuss how we can make our opportunities more accessible to you, please let a member of the Talent Acquisition team know.