AddressCard Fraud and Investigations Officer
This is a great opportunity for a Fraud professional to build on their existing experience and get involved with the implementation, and continuous review of Qudos Bank Fraud Framework.
About the role
As a Fraud Officer, you will perform key fraud functions across the business including, identifying, investigating, assessing, and reporting. While ensuring policies and procedures are met and will be a key point of contact for fraud matters.
Key duties and responsibilities of this role include:
Handle the end-to-end processing of chargebacks in compliance with the ePayments Code and Scheme Rules.
Conduct thorough investigations into disputed card transactions to identify and prevent fraudulent activities.
Investigate and respond to member enquiries and complaints received online or by phone in a timely and professional manner.
Conduct thorough fraud investigations and risk assessments of recent incidents, involving the collection, examination, documentation, and assessment of relevant information to detect gaps and emerging trends.
Act as a subject matter expert to employees and customers, provide guidance on what actions to take in dealing with high-risk activity.
Assist with addressing queries from corresponding banks and law enforcement agencies relating to fraud-related matters.
To be successful in this role you will have:
Proven industry experience within the financial services sector.
Excellent communication skills and passionate about your work and helping to protect our members.
The ability to educate stakeholders on all aspects of fraud.
Flexibility of working on a rotating roster being scheduled to work your ordinary hours between Monday-Friday 7 am-7 pm as well as a monthly Saturday.
