AddressFraud and Scam Officer - Big 4 Bank
Your new company
Join an internationally recognised Big-4-Bank who are committed to providing the best service and assistance to new and existing customers and businesses. Diversity, flexibility and innovation are just some of the reasons why people love coming to work with them. You will be encouraged and supported in bringing your whole unique self and ideas to work every day. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the centre of everything they do.
Your new role
Some of your responsibilities will include:
Support the management of work flow to ensure we deliver customer outcomes at the agreed service level
Liaise with stakeholders- such as phone teams, branches, risk, fraud, and customers regarding their queries and following up until acceptable resolution reached for all parties concerned/involved. Clear and effective communication where relevant (e.g., notes in our systems, emails etc)
Effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to resolve customer concerns on the spot
Pro-actively manage daily business activities by operating within set guidelines and governance
Your skills and experience
Written & verbal communication skills
Relationship management skills
Self/time management skills
Attention to detail
Must be flexible and available for shift work
Core hours from 6am to 10 pm - Monday through Sunday.
This is a 24/7 contact centre - Candidates who can work night shifts are highly desired!
Your benefits
Enjoy the flexibility of a hybrid work model with WFH options
Strong potential for this role to go permanent
New modern office - close to public transport, shops, restaurants and cafes
This company has a high focus on diversity and inclusion and values the importance of unique backgrounds
You will love working with them!
Your next step
Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!
Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on sandra .******@randstad.com.au or on 0474 197 ***.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
