Fraud Officer - Big 4 Bank

Fraud Officer - Big 4 Bank

Your new company

Join an internationally recognised Big-4-Bank who are committed to providing the best service and assistance to new and existing customers and businesses. Diversity, flexibility and innovation are just some of the reasons why people love coming to work with them. You will be encouraged and supported in bringing your whole unique self and ideas to work every day. Their aim is to make a positive difference for their customers, their employees and the wider community which is at the centre of everything they do.

Your new role

Some of your responsibilities will include:

• Support the management of workflow to ensure we deliver customer outcomes at the agreed service level
• Liaise with stakeholders- such as phone teams, branches, risk, fraud, and customers regarding their queries and
  following up until acceptable resolution reached for all parties concerned/involved. Clear and effective communication where relevant (e.g., notes in our systems, emails etc)
• Effectively handle, escalate and follow-up customer queries, issues, and complaints, using judgement to resolve
  customer concerns on the spot
• Pro-actively manage daily business activities by operating within set guidelines and governance

Your skills and experience

• Written & verbal communication skills
• Relationship management skills
• Self/time management skills
• Attention to detail

Your benefits

• No weekend work required: core working hours are between Mon-Fri only
• Enjoy the flexibility of a hybrid work model
• New office - close to public transport, shops, restaurants and cafes
• This company has a high focus on diversity and inclusion and values the importance of unique backgrounds

You will love working with them!

Your next step

Does this sound like something you are interested in? If the answer is 'Yes' then we would love to hear from you!

Simply click 'Apply' now and attach an updated copy of your CV, or if you have any questions and wish to have a conversation contact me on *************@randstad.com.au or on 0474 197 ***.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.