Front Desk Manager

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Four Seasons Sydney:
The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
About the Role of Front Desk Manager:
Reporting to the Assistant Director of Rooms, this role is responsible for the Front Office operation and supporting the success of the Rooms Division team.
The role balances the critical importance of strategic leadership with the day to day management of the front office operation, by developing and engaging the team, monitoring standards, problem solving and delivering results for the business, from a people, product and profit perspective. To thrive in this role, the ideal candidate will have an exceptional eye for detail, a thirst for multi-tasking and a hunger for results, by cultivating a constructive, collaborative and performance driven team culture.
Key Components:
- Set strategic and operational direction in collaboration with the leadership team
- Provide leadership, coaching and constructive feedback, setting development plans and succession planning strategies for Front Office team members
- Ensure effective selection, training, development, and evaluation of all team members
- Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things
- Develop strong relationships with the leadership team and employees within Rooms Division
- Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
- Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
- Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximise our success
Key Attributes:
- Prior experience in a management role within Rooms Division in a 5* hotel that focuses on service quality whilst operating a large inventory and occupancy.
- A leadership style that is authentic, engaging and strategic, based on identified business priorities and capable of coaching and driving direct reports to achieve success
- A positive, can-do attitude that shows resilience and maturity, adapting to different situations
- Impeccable communication skills
- Understanding of luxury components, with a sharp attention to detail and high focus on service
- Ability to prioritise, organise, problem solve and delegate in a demanding environment over a period of change
- Tertiary Qualifications in hotel and business management highly regarded
Key Benefits:
- An attractive annual incentive plan
- Complimentary Laundry/Dry Cleaning of business attire
- Complimentary meals whilst on duty
- Private health benefit
- Complimentary stays at Four Seasons worldwide plus access to discounted room stays
- 50% discount on food & beverage for hotel dining experiences
The annual gross salary is $80,000 plus super.
If you feel this is the role for you we would love to hear from you!
We thank you in advance for your application, only successful applicants will be contacted.