Address
Form of work FRONT DESK MANAGER
FULLTIME - 38 hours per week
We are pleased to announce a NEW opportunity to join our team at a soon to open 67 room Hotel with an inhouse bar and restaurant located on Parramatta Road, HABERFIELD. We are seeking individuals who are eager to grow with us during our development phase and assist in the setup of the hotel before we launch in July.
About us:
We are a well-established group of accommodation providers that own and operate properties across the country and Haberfield is our latest offering.
About the role:
We are looking for a full-time Front Office Manager to assist our Hotel Manager in the daily operations of running the Hotel.
The role involves leading a small reception team, as well as hands-on reception shifts, providing friendly, personalised customer service in responding to accommodation enquires, promoting the Hotel to achieve sales targets, and processing reservations.
Your role directly contributes to the comfort and satisfaction of our guests.
Key Responsibilities:
Reporting the Hotel Manager,
- Ensure self and staff display professional, friendly and helpful service to all guests.
- Help Hotel Manager to enforce hotel policies and procedures and provide guidance to staff.
- Oversee the day-to day operations of housekeeping, restaurant and bar for any discrepancies and take necessary action during the absence of the Hotel Manager.
- Oversee the day-to-day operations of the Front Office.
Requirements:
- Experience: Previous experience in a similar role not essential as this position may suit a person with extensive Front Office experience and comprehensive understanding of hotel operations that is seeking a step up to the next level.
Exposure to F&B experience will be highly regarded. - Computer Skills: It is *essential* that you are familiar with MS Office applications. (Word, Basic Excel, Microsoft Outlook, attaching documents to email, basic formulas on existing Excel worksheets) RMS9+ and Siteminder experience a distinct advantage
- Passionate: A can-do attitude and a genuine passion for guest experience.
- Company policies: Able to follow our well-established policies and procedures across the departments.
- Flexibility: Must be willing to work weekends (on a rotating cycle) and be on-call, including public holidays and school holidays.
- Certificates – Current RSA, Licensee holders plus First Aid or willing to obtain.
- Vehicle – Must have own vehicle - essential.
Important Information to note:
The successful applicant will be available to commence on Monday, April 29 and be willing to accompany the Hotel Manager to our Queensland sites from April 29 - May 3 (inc) for initial training of company guidelines and procedures
Please email a brief covering letter with your most recent work experience including any exposure to reservation software. Please include in your application any restrictions you may have (Working Visa etc, university shifts)
**Applications without a covering letter will not be considered **
Please note, we do not offer sponsorships for applicants that are not residents of Australia and as this is a position suited to the long term with significant training, this will not be suitable for someone with a temporary work visa.
We will contact all applicants that are short-listed.
Applications through Seek or by email directly to manager@haberfieldhotel.com.au
