Front Office Associate (Multiple Roles)

Marriott International's Autograph Collection, Midnight Hotel offers guests a lifestyle they won't want to leave. Midnight Hotel presents a vision of possibility for each guest to create memorable lifestyle experiences. We are exactly like nothing else...
  
Midnight Hotel is currently seeking Casual Front Office Associatesto join the team.

As a Front Office Associate, you will be responsible for delivering the best possible experience to our guests, from reservations to check-out. As a Front Office team member, the position involves assisting with general inquiries, requests, and billing actions developing/updating standard operational procedures (SOP).

Please note that these roles will be based across a rotating roster, including early mornings, evenings, weekends, and public holidays. Successful applicant will be required to have availability to work a minimum 15hrs. per week during the morning shifts.

Key Responsibilities:

• Manage Guest Requests by creating, amending, and cancellation reservations, answering guest queries and fulfilling requests (where authorised and appropriate)
• Providing information to callers regarding the Hotel and transferring calls and leaving messages for other team members.
• Being the first point of contact to in-house guests and assisting them with requests.
• Being the Marriott Bonvoy Connector by participating in Marriott Loyalty Webinars and Implementing and communicating any new loyalty program updates for Rooms.
• Develop ways to increase our Guest Voice scores for Elite Appreciation
• Be responsible for providing Service Excellence and maintaining Brand Standards
• Maintain and follow WHS policy and procedures.

What we are looking for:

• Dynamic, vibrant, confident, and professional personality
• You must also meet the legal requirements to work in Australia. 
• Experience within a Front Office, customer service-based role, preferably within a hospitality environment.
• Strong time management and organisation skills
• Detail orientated 
• High standard of personal presentation
• Previous experience using a Property Management System, preferably Opera.
• Ability to demonstrate highly developed interpersonal and communication skills, both written and verbal
• Willingness to manage multiple tasks, conflicting deadlines and varying guest situations.

In return for your success and commitment to the role, we will offer:

• Opportunity to be part of a growing, dynamic, and exciting company. 
• Great team culture.
• Global accommodation and food and beverage offer
• Discounted parking on-site
• Uniform provisions and laundry allowance
• Continuous in-house training and career development opportunities
• Generous employee benefits program

If you are interested in this opportunity, please click "APPLY NOW" with your current resume.