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Form of workAbout the business
The Esplanade Hotel is an iconic 300 room hotel located in the heart of Fremantle. With 14 conference and meeting spaces and 4 separate dining areas, the hotel is a bustling building with a lot going on!
About the role
We are looking for a dynamic, detail obsessed, experienced Duty Manager to join our team and report to the Front Office Manager. You will co-ordinate and oversee the effective running of the Front Office and liaise with all departments in the hotel to assist in delivering a superior guest experience.
The position responsibilities include:
The cultivation of an environment where positive service culture is paramount. To create a sense of welcome and service spirit within the Front Office team.
To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
To have a high profile in the foyer giving special recognition to regular guests.
To be supportive and actively involved in service development.
Effectively communicating and logging feedback received.
Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner.
An effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards
You will be responsible for the running and security of the hotel in the absence of higher management.
The role will be on a rotating roster.
Benefits and perks
We offer a fantastic employee program with many exciting benefits!- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVENT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Career growth opportunities through our EVENT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.Position Specification
Skills and experience
- Immaculate presentation, personal style and advanced communication skills
- Previous Front Office experience as a Duty Manager or Supervisor and advanced OPERA PMS knowledge
- Ability to anticipate and exceed guest expectations through an intuitive approach to guest services
- Accurately complete reports, accounts, handovers and guest correspondence
