Front Office Duty Manager

Perth, Full Time, Hospitality
Vacancy Listing Dates 14/02/2024 to 13/03/2024
Please Quote Reference Number 95117
- Supportive and friendly working environment
- Progressive organisation - work in a 5-star, CBD location
- Full Time A$70,697 per year
Located in the heart of Perth City, with 306 bedrooms the Duxton Hotel is the perfect 5-star Hotel specialising in Accommodation, Food & Beverage, and Conference & Events.
We are competitive and environmentally conscious, continuously refurbishing and keeping up with trends, to remain the market leader in terms of occupancy, profitability, and guest experience. The Duxton Hotel promotes a healthy work/life balance, and we are a strong team that works together for a common purpose to exceed all expectations.
We are currently seeking a professional Front Office Duty Manager to join our growing team in a full time role.
Key Responsibilities:
- Manage the daily Front Office operation as a shift leader
- To undertake daily room checks and regular safety inspections of the hotel
- Provide 5-star hotel service to guests including meeting and greeting VIPs, responding to guests requests and handling guest complaints.
- Deliver Front Office skills and knowledge training as a departmental trainer
- Responsible for Front Office administration including regular checking of emails, taking reservations, monitoring staff attendance and performance, producing financial reports etc.
- Work with the Front Office leadership team to improve operation efficiency and customer service
- To assume the role of Approved Manager and First Aider
- To adhere to Duxton Hotel Perth policies and procedures
Position Specifications:
- Minimum two (2) years' working experience as Front Office Duty Manager or similar within a 5-star hotel environment
- Microsoft Office Suite - intermediate level
- Preferably experienced in PMS System
- Exceptional interpersonal and customer service skills
- Good written and verbal communication skills
- National police clearance
Personal Qualities:
- Value service excellence and professional attitude
- Ability to work under pressure and meet deadlines
- Respectful, driven and good sense of responsibility
- Able to lead with honour and integrity
- Meticulous, pay attention to detail
Benefits:
- Attractive remuneration - $70,697
- Employee Well-Being Program
- Employee Recognition Program
- Workplace Banking Partnership Program
- Career Development Program
- Education Subsidy
- Uniform and Equipment Provided
- Preferred Accommodation and Food & Beverage Rates
APPLY NOW through our online application form- https://www.netyourjob.com.au/jobs/95117.php