Front Office Duty Manager

Perth, Full Time, Hospitality
Vacancy Listing Dates 14/02/2024 to 13/03/2024
Please Quote Reference Number 95117

• Supportive and friendly working environment
• Progressive organisation - work in a 5-star, CBD location
• Full Time A$70,697 per year

Located in the heart of Perth City, with 306 bedrooms the Duxton Hotel is the perfect 5-star Hotel specialising in Accommodation, Food & Beverage, and Conference & Events.

We are competitive and environmentally conscious, continuously refurbishing and keeping up with trends, to remain the market leader in terms of occupancy, profitability, and guest experience. The Duxton Hotel promotes a healthy work/life balance, and we are a strong team that works together for a common purpose to exceed all expectations.

We are currently seeking a professional Front Office Duty Manager to join our growing team in a full time role.

Key Responsibilities:

• Manage the daily Front Office operation as a shift leader
• To undertake daily room checks and regular safety inspections of the hotel
• Provide 5-star hotel service to guests including meeting and greeting VIPs, responding to guests requests and handling guest complaints.
• Deliver Front Office skills and knowledge training as a departmental trainer
• Responsible for Front Office administration including regular checking of emails, taking reservations, monitoring staff attendance and performance, producing financial reports etc.
• Work with the Front Office leadership team to improve operation efficiency and customer service
• To assume the role of Approved Manager and First Aider
• To adhere to Duxton Hotel Perth policies and procedures

Position Specifications:

• Minimum two (2) years' working experience as Front Office Duty Manager or similar within a 5-star hotel environment
• Microsoft Office Suite - intermediate level
• Preferably experienced in PMS System
• Exceptional interpersonal and customer service skills
• Good written and verbal communication skills
• National police clearance

Personal Qualities:

• Value service excellence and professional attitude
• Ability to work under pressure and meet deadlines
• Respectful, driven and good sense of responsibility
• Able to lead with honour and integrity
• Meticulous, pay attention to detail

Benefits:

• Attractive remuneration - $70,697
• Employee Well-Being Program
• Employee Recognition Program
• Workplace Banking Partnership Program
• Career Development Program
• Education Subsidy
• Uniform and Equipment Provided
• Preferred Accommodation and Food & Beverage Rates

APPLY NOW through our online application form.