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Form of work Apply Now Front Office Duty Manager - Full Time Lancemore Crossley St. Melbourne Full Time role Advance your career with us Access to exclusive benefit program Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel. ABOUT THE ROLE: Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person Make recommendations on the Hotel and local area Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system ABOUT YOU: Experience in a similar role - Exposure to FO Hotel leadership/management is essential Hands on leadership skills that inspire and support the team, particularly during those…
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