AddressFront Office Duty Manager
Location: Adelaide, South Australia
Join the Front Office Team at Stamford Plaza Adelaide
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role
Reporting to the Front Office Manager, we seek a friendly professional with a warm and engaging smile to welcome our guests into the iconic Stamford Plaza Hotel, as our first impression maker we seek a leader with a service driven passion for hospitality. Whether its upselling one of our 335 luxury rooms, or introducing our bustling Cascades Lounge, or our delightful TGs Restaurant, our venues offer a diverse eat, sleep and relax atmosphere of sophistication, for our honoured guest experience and also for our team.
Core Functions of your role
The role coordinates and oversees the running of the Hotel in the absence of senior management, supporting the Front Office operation, monitoring hotel security and maximising the profitability of venue areas.
- Manage all departmental objectives, work schedules, budgets, policies, and procedures
- Monitor grooming standards, and performance of the team, further develop a teamworking culture
- Conduct regular department communications meetings so the team are up to date with policies, SOP’s and daily objectives
- Ensure smooth coordination of group arrivals and ensure preparations are made for VIPs and return guests, this includes Airline Crew
- Provide clear concise communication to all departments within the Hotel
- Effectively assist to resolve guests concerns and discrepancies, including incidents in a timely manner
- Lead by example and provide exceptional genuine service during every guest encounter
- Drive incentive programs to maximise revenue
- When required assist with concierge duties by relocating guest
- Manage emergency situations and give first response to medical situations
- Undertake regular security inspections of the hotel premises
- Actively drive in depth handover meetings, where issues are handed over to the next shift to ensure continuity of service and a resolve
- Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance
About you
- A qualification in Hospitality Management (desirable)
- Current RSA, First Aid Certification and a current driver’s license
- Experience as a Fire Warden and First Aid Officer (desirable)
- Experience as a Duty Manager in a 5-star environment (highly desirable)
- Experience with hotel booking systems – preferably Opera (desirable)
- Excellent communication skills (both written & verbal)
- Excellent problem solving skills
- Strong leadership skills with the ability to motivate employees to deliver a high standard of service
- Commitment with flexibility to work mornings, evenings, weekends and public holidays
- Have legal requirements to live and work unrestricted in Australia
- Be able to work full time hours in line with roster requirements to support operations
Benefits & Perks
- Discounted meals and non-alcoholic beverages
- Supplied meals during allocated rostered shifts
- Employee Assistance Program
- Discounted dry-cleaning allowance
- Career growth opportunities
- Discounted onsite car parking
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Applications close: 13 June 2024
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. #spa
