Address
Form of workAbout the business
Rydges Camperdown is a 146 rooms hotel located just minutes from the Sydney CBD. Rydges is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand. Our hotels stretch from Sydney to Queenstown to Perth and each is locally inspired, just like our team, our customers and you. We’re for making the day better. We include. We nurture talent and promote internally.
About the role
We are seeking applications from a highly motivated and enthusiastic individual to take on a Full-Time role of Guest Service Agent within our Front Office team.
Front Office Guest Service Agent will be responsible for engaging with the guests from first point of contact through to the departure. Range of duties including but are not limited to; interacting with guests, anticipating and attending to guests needs, checking guests in/out, providing local knowledge & directions, hotel reservations, being actively involved in every service department of the hotel including Food & Beverage, and providing a level of service quality that consistently not only meets, but also exceeds the expectations of our guests.
Benefits & perks
- Renowned for our refreshingly local, down-to-earth experiences.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Skills & experience
- Exceptional customer service & communication skills
- Extremely professional telephone & email etiquette
- Flexible and adaptable to a rotating roster, including weekends and nights
- Highly professional manner & grooming
- Previous Front Office and OPERA experience desired
- You are perfectionist with a keen attention to detail
- You have a customer service oriented attitude
- You are flexible and adaptable to the fast paced & dynamic hotel industry
- You have a desire to exceed every guests needs and expectations
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts https://www.evt.com/elevate/careers/
If you feel you have all the requirements to meet our guest's expectations whilst having a fantastic time doing it, let us know
