Front Office Manager (Pre-Opening)

The Novotel & Ibis Styles Melbourne Airport is a new dual-branded, 464-room hotel opening on 1 July 2024.The Novotel Melbourne Airport with 248 rooms, and ibis Styles Melbourne Airport with 216 rooms, will be located just steps away from Terminal 4, Melbourne Airport. Guests will enjoy access to an Elite Fitness Centre including a pool, conference rooms, co working space and three food & beverage venues which form the hub of the mixed-use precinct. This will be a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

What’s in it for you?

• Work Your Way - Flexibility to ensure a work life balance!
• Free dry-cleaning services.
• Complimentary car parking.
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• ALLHeartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Mental health and well-being support initiatives.
• Access to our Employee Assistance Program.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS