AddressAbout The Capitol Hotel Sydney
Located adjacent to the Capitol Theatre in Sydney and a short walk from Darling Harbour and China Town is The Capitol Hotel Sydney. Having recently undergone a full hotel refurbishment, the hotel features 95 new accommodation rooms & a 40 seat restaurant, housed in a stunning heritage listed building. You can expect something a little more unique than your typical traditional hotel experience at The Capitol Hotel Sydney, with a touch of theatre at every turn.
About EVT
The Capitol Hotel is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australia & New Zealand. The Hotel will join The Independent Collection by EVT, made up of a carefully curated selection of luxe, stylish, classic and budget friendly properties.
The Role
We are currently searching for a highly energetic Front Office Manager to lead the pre-opening team of The Capitol Hotel Sydney, which is due to open in November 2022. The Front Office Manager will ensure the smooth operation of all things Front of House, Guest Relations, Night Audit & House-Keeping, whilst consistently working towards exemplary guest reviews.
Key Responsibilities
- Management of the hotel Front Office operation, role modelling exemplary standards of guest service and providing the team with a clear direction and setting appropriate standards of behaviour
- Regular liaison with reservations, maintenance and housekeeping departments ensuring all requests are completed quickly, focusing on guest needs as a priority
- Motivate and empower the team; providing team members with development opportunities and coaching; recruiting team members of a high calibre.
- Preparation of Front Office monthly reports, commenting on key performance indicators.
- Actively resolve guest issues and challenges presented on shift, including responding to guest feedback
Skills & Experience
- Previous hotel management experience
- Strong written and verbal communication with key stakeholders
- Pride in personal presentation and grooming essential
- Sound time management and problem-solving skills essential
- Advanced PMS experience desirable
Benefits & Perks
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
- Awesome winter and summer savings and discounts at Thredbo
- Rapid career growth opportunities through our EVT network
- Local community involvement, volunteering and charitable giving
- Australia and NZ’s largest and most diverse experiences company
To Apply:
- Cover letter of no more than one-page highlighting why you’re perfect for the role
- CV of no more than two pages outlining key work experiences / history
