Full-Time Department Manager (3Ic) - Chadstone

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At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

Join Sephora and lead the Chadstone team in Melbourne as Department Manager (Senior Beauty Advisor) on a permanent full-time basis. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer.

Sephora is part of the Global Louis Vuitton Moet Hennessey Group which is the world's largest luxury goods conglomerate.

Across Australia and New Zealand, we have circa 23 stores, a growing online platform and we plan to grow this year on year. Not only do we have stores we also have a head office based in Sydney CBD. Sephora has a diverse number of roles to offer.

Some of our well-liked benefits include……

• Opportunities for personal development here is Australia and New Zealand
• Opportunities across our global group of high-end luxury brands
• Free products throughout the year along with store discounts of up to 45% off
• Welcome pack of products
• Paid Parental Leave, Birthday Leave & Personal Leave
• Mental Health wellbeing programs available 24/7
• Fun social calendar with numerous events including Sephora Press Day and Brand Events
• Bonus payments, and fortnightly pay
• Flexible working

The opportunity:

As a Senior Beauty Advisor (3IC), you'll support the Store Manager and Assistant Store Manager in leading the team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.

You'll also play a key role in:

• Driving a selling culture within your team to meet KPI's and promote Sephora's values and motivate the team
• To utilise and exploit data to support with operational decisions by working closely with the Store Manager and Assistant Store Manager.
• Consistently raise performance and capability of the team to support developing internal talent
• Implement a continuous improvement mentality within the team and work in partnership with the wider team.
• Serving as the point of contact for client and cast member matters to deliver first class customer service within a fast-paced environment and confidently make store decisions.

Get ready to think creatively, work strategically, and make your mark at a leading global retailer.

• Creating Amazing Customer Experience. Support your team to provide clients with meaningful in-store experiences that build brand loyalty through promoting positive behaviours to elevate client experience.
• Managing Day-to-Day Store Operations. Drive operational initiatives including brand events, training, and supporting visual merchandising changes to ensure the store represents the Sephora brand and culture.
• Developing Sales and Budget Strategies. Assist in managing the profit and loss for your store including monitoring stock levels to maximise sales and profitably and identify, analyse, and forecast sales or issues.
• Enhancing Our Culture. Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
• Maintaining Results. We love to keep an eye on the KPIs that drive our business. Core metrics help us measure performance, improve, and achieve our vision of being the most loved beauty community. You'll also monitor KPIs and help develop store talent.

We would love to hear from you if you:

• You're passionate about excellent client service and experiential retail
• You have previous retail management experience at a big box retailer
• You have excellent organizational, analytical, and business management skills
• You're a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
• You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
• You enjoy a flexible work schedule and are able to work weekends, before/after store hours, and evenings
• Have a drive for results with a history of exceeding sales targets and KPI's
• Are proficient in using the Microsoft Office Suite

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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