AddressRole Overview: As a Functions Coordinator, you will play a pivotal role in orchestrating seamless events and functions, ensuring every detail is meticulously catered to. This office-based position demands a hands-on approach, where you'll engage in administrative tasks to uphold our standard of excellence and deliver exemplary guest experiences. From managing inquiries and bookings to coordinating with internal teams and stakeholders, your role will be integral to the success of our events.
Key Responsibilities:
- Field incoming inquiries via email, phone, and site visits, providing timely and informative responses to potential clients.
- Maintain up-to-date function packs and offerings, tailoring them to meet business and customer needs.
- Create detailed run sheets and effectively communicate with the Duty Manager, front-of-house (FOH) casuals, and the Kitchen team to ensure smooth event execution.
- Lead the bookings team on the phones and oversee the FOH team during function execution, providing guidance and support as needed.
- Manage multiple touchpoints within the business, including interactions with the CEO, Business Founders, Head Chef, and casual FOH members.
- Develop and implement a sales strategy to identify new opportunities, follow up on sales leads, and nurture B2B relationships through cold calling and networking efforts.
Your Defining Attributes:
- Minimum 3 years of experience managing various small and large-scale events, with a preference for experience in hospitality.
- Highly organized self-starter with exceptional time management skills, capable of prioritizing tasks effectively in a fast-paced environment.
- Keen attention to detail and a strong focus on delivering a seamless guest experience from start to finish.
- Warm and positive personality, demonstrating empathy and a willingness to go above and beyond to assist others.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with diverse stakeholders.
- Experience with Now Bookit and Function Tracker an advantage.
- Proven track record in functions with a determined attitude towards seeking out new business opportunities.
