Company

The Lost Dogs HomeSee more

addressAddressNorth Melbourne, VIC
CategoryAdvertising & Marketing

Job description

  • Full-Time, Permanent role based in North Melbourne
  • Build your career in a supportive, fun and dynamic team environment
  • Access to generous Veterinary discounts, study leave and professional development opportunities

About Us

The Lost Dogs’ Home is one of Australia’s most iconic animal welfare organisations, dedicated to caring for and rehoming thousands of lost and abandoned dogs and cats each year. We are committed to making a positive impact on the lives of these animals and the community. 

Due to an internal promotion, we are now seeking an administration specialist to join our team and contribute to our vision of giving animals the best chance of a happy and healthy life.

About the role 

Reporting to Manager of Insights and Data, the Supporter Services Lead responds to data briefs and other special data projects to support the implementation of The Home’s fundraising strategy and supporter stewardship plans, applying fundraising best-practices and stewardship techniques, ensuring each supporter’s interaction with the Home is a positive and uplifting experience.

This hands-on role involves maintaining The Home’s database, overseeing donations processing, importing of third-party donations, administering of receipts including end of financial year statements. The Supporter Services Lead provides direction to The Home’s Fundraising Officer as well as acting as an escalation point for donor and supporter enquiries and complaints.

Key Responsibilities:

  • Oversee the administration of LDH’s Fundraising CRM (Blackbaud Raiser’s Edge), including third-party integrations. Oversee the administration of LDH’s Fundraising CRM (Blackbaud Raiser’s Edge), including third-party integrations.
  • Support the delivery of LDH’s data management strategy by carrying out detailed data cleansing activities, amendments, and updates to system records.
  • Ensure the secure extraction, segmentation and importing of fundraising campaign related data.
  • Contribute to the creation and implementation of systems to accurately track the donor journey and supporter engagement across all fundraising initiatives.
  • Update process and procedure manuals in line with best practice data management.
  • Accurately record all supporter financial interactions from LDH own channels and third-party platforms.
  • Deposit monetary donations into LDH’s bank account, ensuring correct reconciliation of funds.
  • Lead monthly reconciliation and reporting of all fundraising income streams in collaboration with the Finance Team.
  • Train staff and volunteers in best practice use of the Fundraising CRM and plugins as required.

About you

You will have extensive database and general administrative experience, ideally within a not-for profit organisation. You will be known for your exceptional attention to detail, organisation and planning skills, and be comfortable working within tight deadlines.

You will be a self-motivated team player who is passionate about making a difference in the lives of animals.

In addition, you will also have:

  • Demonstrated experience in a fundraising administration customer focused role.
  • High level supporter care and a good understanding of the supporter journey.
  • Demonstrated proficiency in the effective use of fundraising donor databases and maintaining accurate records.
  • Excellent verbal and written communication skills and ability to liaise with internal and external stakeholders, and outstanding phone manner.
  • Excellent interpersonal skills and friendly, positive disposition.
  • Experience in managing relationships with key internal and external stakeholders, including volunteers.
  • Demonstrated high-level attention to detail and ability to organise and prioritise work to meet multiple deadlines, able to work on own initiative.
  • Demonstrated problem solving skill and proficient time management and multitasking skills.

What you will get in return

  • Great career development opportunities and the opportunity to gain skills in the veterinary and animal welfare sector.
  • Opportunity to create your own mark in an iconic animal welfare charity.
  • The chance to work in a collaborative and supportive environment
  • Access to generous discounts at Frank Samways Veterinary Clinic, study leave, professional development opportunities, and regular employee wellbeing and social events.

How to apply

If you are dedicated administration professional with a passion for animal welfare and a desire to make a meaningful impact, we encourage you to apply. Please ensure that you attach a current resume and a covering letter outlining the reasons for your interest in and suitability for this role. If you have any questions about this role, please direct them to ***********@dogshome.com

The successful applicant will be required to complete satisfactory background screening checks.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.

Refer code: 2280142. The Lost Dogs Home - The previous day - 2024-05-24 14:10

The Lost Dogs Home

North Melbourne, VIC
Jobs feed

MDM Engineer

Whizdom Recruitment

Canberra, ACT

Contract

EL 1 - Project Managers - ICT Capability Realisation Roles

Defence Australia

Reid, ACT

$115,899-130,733 per year

IT Service and Project Delivery Manager

Kbr

Canberra, ACT

Permanent

EL 1 - Export Control Manager

Defence Australia

Russell, ACT

$115,899-130,733 per year

EL 1 - Technical Data Manager

Defence Australia

Canberra, ACT

$115,899-130,733 per year

Advisers, Resilience and Crisis Management

National Indigenous Australians Agency

Barton, ACT

$85,633-91,549 per year

APS 6 - Knowledge Management Officer

Defence Australia

Russell, ACT

$91,702-104,753 per year

Crew Member - McDonald's Jerrabomberra

Mcdonald's

Jerrabomberra, NSW

Permanent

Assistant Director - Management Accountant

Chandler Macleod

Canberra, ACT

$78.87 per hour

Share jobs with friends

Related jobs

Fundraising Services Lead

Practice Nurse/Lead Nurse - Part Time

My Practice Services

Ocean Grove, VIC

yesterday - seen

Lead Maternal and Child Health Universal Services

City Of Casey

Narre Warren, VIC

yesterday - seen

Nurse Lead

Axe Health Services

Melbourne, VIC

yesterday - seen

Clinical Lead

Royal Flying Doctor Service

Robinvale, VIC

yesterday - seen

Customer Support Lead - Xetta

Nelnet International

Wheelers Hill, VIC

yesterday - seen

Practice Lead - Full Time - Prahran

Melba Support Services

Prahran, VIC

2 days ago - seen

Salesforce Tester, Lead, and Analyst - Multiple Openings

Techforce Services Pty Ltd

Melbourne, VIC

2 days ago - seen

Regional Practice Lead- West Melbourne - Criminal Law

Victorian Aboriginal Legal Service

Preston, VIC

2 days ago - seen

Clinical Lead – Medical Services (Robinvale)

Royal Flying Doctor Service

Annual Package

Melbourne, VIC

3 days ago - seen

Yarra City Council IT Service Management Lead

Yarra City Council

Melbourne, VIC

3 days ago - seen

Senior / Lead Experience Designer (Strategic & Service Design)

Anz

Permanent

Melbourne, VIC

3 days ago - seen

IT Service Management Lead

Yarra City Council

Melbourne, VIC

a week ago - seen

Electrician - Crane Technician

Leading Crane Services

Melbourne, VIC

2 weeks ago - seen

Engineering Lead

Latitude Financial Services

Victoria

2 weeks ago - seen

Payroll Systems & Training Lead

Origin Energy Services Ltd

Competitive

Melbourne, VIC

2 weeks ago - seen

Services Lead - Supply Chain

Asahi Beverages

Melbourne, VIC

2 weeks ago - seen

Clinical Operations Lead ( RN) - Triage Services - Work from Home

Amplar Health

Melbourne, VIC

2 weeks ago - seen

Lead Agronomist

Agnvet Services Group

Shepparton, VIC

2 weeks ago - seen