The Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future. We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.We have five permanent full-time positions available across all our Cemetries - Karrakatta Cemetery, Pinnaroo Valley Memorial Park (in Padbury) and Fremantle Cemetery. Suitable applicants may be placed into a pool for future appointments for a period of up to twelve months.About you
- You have the ability to work both autonomously and within a team environment, happy to learn new things and to help meet team objectives.
- You have satisfaction from delivering high quality customer service and providing solutions through collaboration and technical support.
- You have thorough attention to detail, checking and recording information accurately.
- You are a wiz with technology and AV systems, including troubleshooting and keeping up to date information in customer databases.
- You will align with our values of Compassion, Respect, Understanding and Integrity.
- Implementing the funeral plan for the day to provide a seamless service to the community.
- Maintaining and ensuring our chapels are presentable and meet the needs of the service.
- Responding to client requests with available resources and carrying out service innovations.
- Liaising with Funeral Directors and providing support regarding our venues and equipment.
- Ensuring paperwork in relation to the service complies with legislation, policy and procedure.
- encourages innovation and continuous improvement
- values self-leadership and emotional intelligence
- provides opportunity to do rewarding and challenging work
- provides flexible start and finish times, within operational requirements
- provides ongoing training and development opportunities
- remunerates you with Award based salary and leave entitlements plus 11.5% superannuation (from 1 July 2024)
- includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.
- A covering letter of no more than 2 pages outlining why you believe you would be suitable for the position and your ability to meet these work related requirements:
- Well-developed customer service or event management experience and a demonstrated commitment to service delivery, problem solving and customer satisfaction.
- Excellent communication skills and a high level of attention to detail.
- Ability to remain calm and in control when things don’t go to plan.
- Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector.
- You must hold a current and valid Western Australian Driver’s Licence.