Senior Funeral Concierge

Please be advised that scheduled maintenance is to be undertaken on Saturday 27th July 2024 from 1 PM to 11 PM (AWST) and the system will be unavailable during this window.Convenience Buttons:Senior Funeral ConciergeSalary:PSCAA 2022 Level 5 $96,307 - $105,254 p.a. plus superLocation:KarrakattaPillar/directorate:OperationsBranch:Funeral ServicesTenure:Permanent - Full TimePosition Number:1179Closing Date:2024-07-18 4:00 PM (YYYY-MM-DD)Attachments:-
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-The Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future. We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.We have one permanent full-time position available for a Senior Funeral Concierge at Karrakatta Cemetery.About you

• You have the ability to lead and motivate a high performing team to achieve great results.
• You have the ability to deliver extraordinary levels of customer service and provide solutions.
• You have thorough attention to detail, checking and recording information accurately.
• You are knowledgeable with AV systems and technology, including keeping up to date information in customer databases.
• You will align with our values of Compassion, Respect, Understanding and Integrity.

About the roleWe are seeking a compassionate person who is passionate about customer service and delivery of memorial services to provide a seamless and high quality service to clients in our beautiful cemeteries.The Senior Funeral Concierge will be responsible for:

• Managing a remote team located at multiple sites across the Perth metropolitan area.
• Implementing the funeral plan for the day to provide a seamless service to the community.
• Resolving issues as they arise with equipment and venues.
• Coordinating operational activities and assessing daily work requirements across all our sites.
• Liaising with Funeral Directors and providing support in regard to our venues and equipment.
• Ensuring paperwork in relation to the service complies with legislation, policy and procedure.

Why you want to work at the Metropolitan Cemeteries BoardThe MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:

• encourages innovation and continuous improvement
• values self-leadership and emotional intelligence
• provides opportunity to do rewarding and challenging work
• provides flexible start and finish times, within operational requirements
• provides ongoing training and development opportunities
• remunerates you with Award based salary and leave entitlements plus 11.5% superannuation
• includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.

Equity and DiversityThe MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.Further Job Related informationFor more information about these roles please contact Lucy Pritchard, Training and Business Improvement Officer, on (08) 9383 5242 during normal business hours.Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application. If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5228.Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities.How to applyTo be considered for an interview, please submit: * Your current CV outlining your work experience and skills as relevant to this opportunity.

• A covering letter of no more than two pages outlining why you believe you would be suitable for the position and your ability to meet the following work related requirements:

• Significant experience in a customer service leadership role that requires provision of positive customer outcomes, planning, organising and collaboration with clients conducting an event so that it runs smoothly within timeframes.
• Demonstrated administrative and logistical coordination skills with a high attention to detail.
• Experience in leading, developing, supervising and mentoring a small team within a multi-site organisation.
• Ability to provide support and assistance to stakeholders be methodical and calm under pressure.

Eligibility Requirements * The recommended applicant will need to provide a National Police Clearance prior to appointment that is less than 6 months old from date of issue or obtain one prior to appointment. A criminal conviction may not preclude you from gaining employment.

• Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector.

On-line application lodgementApply online by clicking on the “apply for job” button.Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted.