Gaming Area Manager - The Star Gold Coast

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Gaming Area Manager, you will be central to executing departmental objectives, driving cultural transformation, and building team engagement.

This is a fantastic opportunity where you will take good care of both our Gaming team as well as our guests.

A few of your responsibilities: 

• Maximise revenue and minimise costs throughout the department to meet company and division revenue budgets and improve operating results and growth
• Actively support and contribute to the effective management and control of Gaming Operations labour costs and operating expenses, ensuring operational requirements and profit objectives are met, including reviewing staffing levels on an ongoing basis and manage Gaming mix to maximise revenue, drive growth and meet supply and demand
• Manage and develop team engagement, reward and recognition, performance and development, including coaching and mentoring, managing team member relations, conflict and unsatisfactory performance and disciplinary processes as appropriate
• Support and build the skills of team members to facilitate career development
• Manage guest queries and gaming disputes in accordance with all rules and regulations as approved by OLGR whilst delivering exceptional guest service
• Ensure compliance with all statutory requirements, company policies and procedures, including Responsible Gambling and Responsible Service of Alcohol

What we are looking for:

• Previous experience as a Gaming Operations Supervisor or have Senior leadership experience
• Ability to provide exceptional guest service in all aspects of your role as a leader
• Demonstrated leadership skills, including the ability to inspire, influence and lead to deliver exceptional guest service with the ability to build internal and external business relationships
• Proven stakeholder management capabilities
• Strong understanding of relevant statutory regulations and reporting requirements
• Exceptional interpersonal and communication skills as you work with a diverse guest and team member base
• Polished five-star grooming and personal presentation
• Availability to work across a 24/7 roster
• Attention to detail and dedication to maintaining game integrity
• Currently hold or be eligible to obtain a Queensland Key Employee Casino Licence (KE)

About you: 

With strong leadership skills and an eye for detail, this role will allow you to work with some of the best in the Gaming Industry.

Your role will be pivotal in shaping the success of our Gaming department at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.