AddressFood, Beverage & Gaming Attendant - Albion Hotel
- Great team
- Career progression
- Amazing perks - check out our full benefits at the bottom of this ad
Albion Hotel is situated in the inner north of Brisbane and has been since 1864. We are a locals pub offering a beautfful cocktail bar with a beer garden, a nice elegant restaurnt with an italian themed courtyard. Head down to the other end of the venue we have gaming machines, sports bar and TAB.
This role requires strong guest service skills with experience in Front of House & Hospitality desired but not essential for our venue. The role is a fast paced & hands on role at the Albion Hotel.
What you’ll do:
- Responsibly selling and dispensing beverages, including liquor from the bar, food and gaming areas
- Communicate warmly, friendly, respectfully and effectively as well as share product knowledge in accordance with guest needs
- Initiate conversation with guests when appropriate and when the opportunities arise
- Maximise revenue opportunities by fulfilling guests’ sales requests as well as utilising suggestive selling when the opportunity arises for our guests to try something new
- Monitor Stock control & complete replenishment of stock when required
- Operate point of sale and handle cash to ensure the security of cash at all times
- Greet and seat guests in line with hotel reservations and practises as well as prepare the food areas for service
- Comply with safety and health policies, procedure and role responsibilities
- Responsibly operate the gaming / wagering room and maintain general cleanliness of the room
- Handle customer queries, complaints and pay disputes
- Carry out machine payouts in accordance with hotel policies and gaming regulations as well as performing clearance procedures if required
- This role requires a National Police Check to be conducted as part of our commitment to leading in responsibility in Anti Money Laundering and Counter Terrorism Financing, which will be part of the recruitment process.
What you’ll need:
- Be able to provide high quality guest service to enhance the guest experience
- Have great attention to detail and communication skills
- You are a team player who can follow supervisor’s requests to perform other tasks from time to time which contribute to the overall success of the venue’s operations
- Understand and comply with safety and health policies, procedures and role responsibilities
- You are competent in Responsible Service of Alcohol as appropriate and comply with the intent and legal obligations of RSA.
- Current industry RSA and RSG/RCG qualifications.
An exclusive discount card for our ALH pubs, BWS, Dan Murphy’s, Woolworths, Big W and other Endeavour Group brands
- Endeavour Wellbeing Support Program
- Paid parental leave for permanent team members
- Annual Share Purchase Plan for eligible team members
- Awards Nights
- Service Recognition Program
- Grow your career within ALH and the wider Endeavour Group network!
If this gig excites you - and you’re close-enough on the requirements - go on, throw your hat in the ring!
We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together.
And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup
