Gaming Services Supervisors | The Star Sydney

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Gaming Services Supervisor, you will assist the Gaming Manager to oversee the operational aspects of Main Gaming Floor Hosting, while maintaining a high level of customer service for our guests.

This is a fantastic opportunity where you will showcase your leadership skills and take the next step in your career!

A few of your responsibilities: 

• Assist guests and Gaming Services Hosts with queries regarding the rewards program
• Oversee the registration process of new guests to the rewards program
• Handle guest issues or concerns
• Conduct gaming promotions and assist with marketing activities as required
• Supervise Gaming Services Hosts
• Report on incidents and investigate where required

What we are looking for:

• Previous supervisory experience in hospitality or guest service environment
• Ability to work independently and take actions on guest requests appropriately
• Experience creating a positive working relationship in large teams
• Exceptional communication and interpersonal skills
• Ability to prioritise tasks and work autonomously

About you: 

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Gaming team at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team 
• Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs. 

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.