Panthers Penrith have an exciting opportunity for experienced gaming professional to work as a Gaming Supervisor in our busy and friendly Club!What we Offer …
- Join an industry leader
- Internal & external training opportunities & paid training sessions
- Career development opportunities
- Discounts on merchandise & at our restaurants
- Excellent working conditions, comfy staff room & free parking
- Maintaining high levels of customer service on the gaming floor at all times;
- Supervising up to approximately 20 staff on each shift;
- Overseeing day-to-day operations of the gaming floor to ensure effective business and excellent service;
- Investigating and resolving customer complaints by following the necessary dispute resolution procedures;
- Shift and staff management including performance management and disciplinary action;
- Assisting employees and customers with any enquiries;
- Dealing with and solving any issues regarding our various internal systems and programs;
- Conduct briefings with all staff each shift, allocate duties and complete daily shift reports on outcomes;
- Uphold our high standards of providing exceptional hospitality, cleanliness and presentation.
- At least 6 months experience in a supervisory role within the hospitality industry;
- At least 12 months experience in a gaming related or similar role would be advantageous;
- Strong leadership abilities and have the ability to effectively lead and manage a team;
- Outstanding people skills with a positive attitude to change and business growth;
- Outstanding verbal and written communication skills;
- Complaint handling and conflict resolution skills;
- Superior cash handling skills and proficient computer skills;
- Strong attention to detail and a competent decision maker;
- A high level of confidence in handling challenging and stressful situations and;
- RSA/RCG and TAB Basics Certificates.