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Form of work- Work at one of the largest and most successful venues in Western Sydney
- Ongoing opportunities for training and development to help grow your career within the hospitality industry.
- Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
- Above award rates
Workers Lifestyle Group is seeking friendly, experienced, well presented and vibrant Customer Service Professionals who are able to join our team.
About Us....
By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.
From very humble beginnings to one of the largest and most successful venues in Sydney, the Workers Lifestyle Group possesses a strong philosophy on stability and progress and prides itself on maintaining a true sense of community. Featuring five floors of sporting and health facilities, four restaurants , multiple function rooms, a showroom, a great selection of sub and sporting clubs and a host of other facilities for its members, the Workers Lifestyle Group is the entertainment and leisure capital of Western Sydney.
About the Role....
The Gaming Team Leader is responsible for providing support to the Customer Service Manager (CSM) and Assistant Gaming Manager by ensuring that members & guests are provided with an exceptional customer service experience whilst using the gaming facilities. This is delivered through supporting and supervising the Gaming Customer Service Attendants (CSA) to provide service excellence in areas of food/beverage service, gaming machine service calls and an overall high level of customer service.
This is a full-time position with evening and weekend shifts.
Duties within this role include:
- Lead the Gaming department to attend to patron’s requests while they are utilizing gaming, and club facilities;
- Attend to minor faults to gaming machines as required;
- Monitor resource allocations - ensure that the levels of service are at their optimal level by assigning tasks to the Gaming CSA;
- Manage all meal and 10-minute break assignments;
- Ensure that staff and patrons carry out the Club’s Responsible Service of Alcohol, Responsible Conduct of Gambling and AML/CTF Program policies;
- Monitor all club policies relating to dress regulations, behavior standards and membership rules;
- Report any matters likely to affect safety and ensure compliance with Workplace Health and Safety policies;
- Responsible for ensuring the general cleanliness of all gaming areas, including the collection of glassware, removal of rubbish and presentation of gaming floor.
- Increase patron awareness and knowledge of all club activities, promotions, and other events across each department within the club, by actively becoming aware of these activities and passing the information onto staff and patrons;
- Ensure that the Gaming CSA comply with the Workers Lifestyle Policy and procedures
- Monitor all gaming areas to ensure no person is committing or attempting to commit any unlawful act, involving gaming machines, Club property or personal property of patrons;
- Provide guidance, assistance and training to other employees performing gaming related works;
- Availability to work late nights, weekends, and public holidays;
- Perform other job-related duties as directed by Management;
- Be aware of and comply with all Clubs training/reference manuals, policies, and procedures
Requirements:
- Excellent skills in customer service, attention to detail, communication (in English), time management, dealing with difficult conversations and customer complaints;
- At least 1 years' experience of Gaming Team Leader role or similar.
- Up to one months related training or equivalent combination of education and experience;
- Ability to follow instructions, use initiative and being proactive;
- Current/valid RSA and RCG competency required;
- AML/CTF Program and Armed Robbery training;
- Ability to meet physical and environmental demands of the role;
- Cashiering, TAB and KENO trained.
Get to know us more at https://workerslifestylegroup.com.au/careers/
How to apply..
Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position. Applications for this role will close 20th September 2023.
If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.
