Gas Service Representative

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Air Liquide Healthcare Australia is a leading and dedicated supplier of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. 

The Role
The main objective of this position is to provide a Total Gas Service (TGS) to AIR LIQUIDE Healthcare contracted hospitals in the State.

An important function of this role is the distribution and allocation of cylinders to hospitals and their relevant cost centers. In addition, the role also is required to educate customers/hospital staff on the safe handling of gas cylinders. This role has a strong impact and contributes significantly to the company image in relation to the quality of service provided in association with medical gases.

• Report and liaise with the Medical Gas and Hospital Services Coodinator, responsible for TGS to contracted hospitals
• Work with the Medical Gas and Hospital Services Coordinator to ensure adequate resources are available to provide a quality total Gas Services to all contracted hospitals
• Check and ensure accuracy of records in relation to delivery/return of ALH gas cylinders to and from the contracted hospital. Conduct regular cylinder audits at contracted hospitals and report outcomes to customer service in a timely manner
• Coordinate and deliver cylinders to the point of use within contracted hospitals
• Manage & maintain appropriate stock levels of cylinder & related equipment in hospital wards and gas storage areas
• Monitor cylinder gas usage within hospital wards and laboratories and replace cylinders on gas manifolds as required
• Comply at all times with ALH Company policies and procedures, MSDS instructions and other safety instructions provided by the direct Manager. More generally, comply with all policies and regulations applicable to the role
• Comply also with safe work procedures and processes applicable in the contracted hospital. When possible, participate in safety initiatives for the hospital
• Liaise with hospital Staff on safety related and OH&S issues that may arise and educate hospital Staff on safe gas handling and storage
• Other duties as required by the direct Manager
• Conducting all activities in accordance with requirements of ALH's Quality Management System

• Safety and hygiene focus
• Computer literacy
• Ability to prioritise and multitask
• Ability to read and interpret an extensive variety of instructions, safety rules, operating instructions and procedures
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to solve practical problems and respond to common inquiries or complaints from customers
• Ability to instruct, advise and educate hospital staff on operational and safety procedures for compressed gas and gas related products
• Excellent interpersonal and communication skills
• Reasonably fit: comfortable moving and picking up gas cylinders that range in weight from 10 to 15kg

• Salary + super + penalty rates   
• Effective onboarding that includes training and support to ensure the successful applicant is comfortable in their role
• Family and social activities  
• Salary Continuance Insurance
• Local and global opportunities
• Health and wellbeing initiatives
• Retail discount programs with over 350 retailers
• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.