AddressGATEWAY ENGINEER (NV2) We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us.
We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role We are looking for an experienced Senior Technical Operations Specialist who is self-sufficient and has recognized specialist skills in supporting multiple products for multiple customers in order to maintain the availability and security of a service.
This role is responsible for delivering medium complexity work packages as part of customer implementation projects with the applicant being able to understand complex situations and activities and being able to communicate basic technical information to non-technical people. About you Responsibilities and Accountabilities:
- Works within a team as an established systems/product/security specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
- Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
- Recognizes opportunities to improve performance against Service Level.
Acts as a point of escalation for other team members to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
- Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
- Establishes working relationships with customer’s organization to deliver and enhance the service.
- Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (new and known), Escalates or gains support where appropriate.
Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
- Trains and coaches members of the team to provide knowledge, assistance and advice.
Works in a problem-solving team to resolve service issues. Able to stand in for team manager.
- Understands the requirements of the customer’s business, the scope of the contract and knows how issues impact the delivery of service.
Recognizes and reports opportunities for additional busiRequirements:
- PV clearance highly desirable but not essential.
Minimum NV2.
- Experience or qualification across Gateway Services, including email, web, voice, chat, video, C2, SharePoint, (a mix of skills across multiple personnel to ensure coverage across these services will be acceptable);
- At least one resource with experience with Oracle Session border Controllers is Mandatory;
- Prior technical Gateway experience, preferably within Defence, however, experience with other similar sized organisations is acceptable;
- Understanding of Defence’s strategic network architecture and information systems security (one or more of accreditation, anti-virus, firewalls, security enclave segregation, vulnerability identification, cryptographic requirements, large scale storage, Disaster Recovery;
- SFIA 5 (SINT) Systems engineering experience; and (vi) Information technology Information Library (ITIL) Foundation or practitioner study of ITIL methodology.
Desirable skills:
- Prior Defence Secret Gateway experience.
- Understanding of CIOG’s Technical Assurance Framework.
- Understanding of ITC Product Lifecycle from end to end.
Why Fujitsu? We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first.
We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us.
We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs – flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. If you don’t tick every box in this job description, please don’t rule yourself out.
Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply. For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance.
The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
