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Form of workAbout KPAT Hotels & Pubs
KPAT Hotels and Pubs are the Queensland based company behind the operations of the first of Minor Hotels franchised properties as well as independent owner-operators of Pubs, Restaurants and Conferencing facilities in key regional centres. The Oaks Palmer Street is a 104-room hotel featuring a combination of corporate Hotel suites and dual key two-bedroom configurations. The property also boasts a newly renovated and reimagined food & beverage venue in the historic Metropole Hotel; with brand new public bar, outdoor dining and functions facility across the second floor. KPAT has a growing footprint in Northern Queensland with a pipeline of projects as well as existing assets in the Southeast (Darling Downs region) and future development project in Mooloolaba, Sunshine Coast. Our fast-moving group is expanding quickly and now is the perfect time for a high calibre individual ready to take the next step in their career to join KPAT Hotels and Pubs.
Job Overview
A unique and exciting opportunity now exists for an experienced Hotel (Accommodation) Operator with a strong sales background, attention to details and customer focus to join our North Queensland team. In this role you will be responsible for the performance and smooth operation of the overall portfolio of KPAT’s Accommodation Assets and manage all aspects of the Oaks Palmer Street Hotel (Townsville) and ancillary accommodation operations in the Townsville area. This is a hands-on role which requires strong management, administration, relationship building, selling, organisation and people development skills. It is a full time, ongoing role based in Townsville and surrounds and the successful applicant will:
- Have at least 2 years previous experience in a similar role
- Sound knowledge of computer systems – Experience with CMS Guestcentrics Property Management System highly regarded but not essential.
- Poses operational knowledge and experience in all hotel departments with a strong focus on rooms divisions, revenue and yield management.
- Drive high levels of guest satisfaction through the consistent execution of service standards and initiatives, visible operational leadership and high interaction with guests.
- Poses strong analytical skills with the ability to plan, schedule and oversee operation improvements, review processes and procedures and evaluate the business performance.
- Constantly engage with staff to seek feedback and create a highly engaged workforce.
- Demonstrate Immaculate personal presentation and grooming standards.
- Demonstrate Excellent written and verbal communication skills.
- Experience with room renovations/upgrades highly regarded.
To succeed in this role, you must run the hotel as if it is your own by adopting a hands-on management style and being detail oriented. Take a persistent approach in seeking revenue opportunities and maximizing yield for the hotel, both in Rooms and with consideration for the separately managed but equally important Food & Beverage businesses that operates within the property.
Effectively connecting with business clients and partners, guests, management team and staff members at all levels is an innate ability you possess. You constantly strive to create memorable experiences for your guests, support a positive work environment, challenge the status quo and inspire your staff to do the same.
