AddressPeppers Beach Club & Spa, situated in the idyllic beach side destination of Palm Cove, located just 30 minutes’ drive north of Cairns in Tropical North Queensland is described as plantation meets beach chic! This Property is iconic in the Accor TNQ portfolio, with over 100 rooms in letting.
Purpose
As General Manager, you will take on the crucial task of overseeing and managing all daily operations at Peppers Beach Club and Spa, guaranteeing seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.
The Role & Location
- This is a live on site position. Package includes 2 bedroom unit situated in a very private area of the resort
- Property offers 24 hour reception, limiting the number of disruptions afterhours
- When not working enjoy the tranquillity of the region. Experience day trips to nearby islands, snorkel and dive the Great Barrier Reef or stroll the local markets, embracing the TNQ lifestyle.
Primary Responsibilities
- With a large team of over 100 Team Members, this role will see you supporting, mentoring and guiding your team of multiple Department Heads, with the support of an Operations Manager, to ensure profitability and success of the resort
- Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
- Create and build strong relationships with key stakeholders, property owners, body corporates, guests and regional shared services
- Maintain excellent product and service standards whilst maximising revenue and balancing expenses
- Focus on developing a team that is engaged in driving a positive customer sentiment
- Act as a liaison within the local community, representing Accor and fostering community engagement
Skills & Experience
- Demonstrate prior General Manager experience and a deep understanding across a range of departments and stakeholder management
- You will be well versed in F&B operations as Peppers Beach Club & Spa boasts a range of dining options including La Mesa Restaurant, in-room dining services, On the Rocks Pool Bar, and conferencing and event facilities
- You create environments where your team are encouraged and motivated to be their true self each day
- Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
- Experience and capability to drive financial growth through skilful & thoughtful strategy
- Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
- Past experience working with body corporates in an MLR setting is highly regarded
- Hold current Real Estate licence (Class 1) (advantageous, not crucial)
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
