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SalaryAs Cruiseabout's General Manager you will be responsible for the establishment and performance of the Cruiseabout retail brand both online and in our shopfronts; you will also manage the growth in revenue and profit for the division.
This role reports directly to the Managing Director of Emerging Brands and will consist of regular interactions with all team managers and members within the wider Flight Centre Travel Group. Our ideal candidate will have a results-driven mindset, always leading by example, emphasizing vision and values, while excelling in problem-solving and analytical skills.
Tasks & Responsibilities:
Overall Strategic management of the Cruiseabout brand performance including but not limited to:
- Top Line Sales (Through both online and retail shopfronts and development of product strategy)
- Employee Management
- Customer Service and Delivery
- Marketing of brand and product
- Compliance with Company Policy
- Establishment of budget and 3 year Business Plan
- Demonstrated ability to strategically operate a retail network of stores as well as associated ecommerce sites
- Ability Influence policy and strategy formation. Influential relationships with internal and external customers, suppliers, partners at senior management levels, including industry leaders. Makes decisions with impact, achievement of organisational objects and financial performance
- Has a broad business understanding. Performs highly complex work activities covering all aspects of business management. Contributes to the implementation of policy and strategy
- Creatively applies a wide range of technical and/or management principles
- Absorbs complex information and communicates effectively at all levels. Manages and mitigates risk. Understands the implications of new market forces
- Demonstrates clear leadership
- Understands and communicates organisational developments and the role and impact of these within the business
- Promotes compliance with relevant legislation and company policy (Takes the initiative to keep both own and business skills up to date)
- Strong project management, organizational and time management skills
- Strong people management skills
- Degree Qualified
- Minimum 5 years in the travel industry preferred
- Previous leadership experience required
- Previous customer facing role preferred
- Set sail and tick destinations off your bucket list with our discounts on travel and accommodation
- Employee Share Scheme through Equate Plus
- Access to in-house financial and health services, internal gym and End-of-Trip Facility
- Receive ongoing training and professional development through the Flight Centre Landing
- Excellent hybrid working model.
- Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs
- Opportunity to attend global awards events, including Global Gathering (Bali 2023; Lisbon 2024!!)
- Various social events to promote networking, the celebration of wins, and sometimes just for fun!
We do things a little differently around here. We do things the Flight Centre Travel Group way. We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.
Applications close:
