General Manager of Community Services

• Exciting and rewarding opportunity for a driven and highly organised Community Services Manager with specific interest and capability in Aged Care Reform
• Full-time role, based in Mount Isa - 'The Oasis of the Outback'.
• Highly attractive remuneration package circa $140,000, inclusive of base salary, rental and travel subsidy, relocation assistance, superannuation and more!

Come for the life experience, stay for the lifestyleAbout North and West Remote Health (NWRH)Leaders in the delivery of Community based aged care, allied health, wellbeing, disability and outreach services in remote Australia since 1993, North and West Remote Health (NWRH) harnesses the diversity, energy and professionalism of a large team of multidisciplinary health care professionals delivering comprehensive healthcare services in remote and indigenous communities across Australia.This dynamic and evolving organisation continues to break new ground in the provision of direct health services and preventative health programs and is a leading advocate for rural and remote health care.Please visit our for more information, including to see our incredible team in action, or check out the video below and hear from some of our team on why NWRH is a great place to work!Your new career awaits!North and West Remote Health (NWRH) now has an exciting and rewarding opportunity for a driven and highly organised General Manager of Community Services to join their team full-time, based in Mount Isa - 'The Oasis of the Outback'.Reporting to the Executive Manager of Allied Health and Community Services, your primary role will be to review, plan and organise NWRH's Community Programs (Aged Care, Disability Support, Home and Community Support) in order to increase the quality and productivity of the Community Services Portfolio, whilst effectively responding to changes in the internal and external operating environments.This is an established role with a great team, you will be required to lead two experienced Team Leaders, and support the portfolio of care support workers, yard maintenance personnel, transport drivers, case managers and administration staff. The team is currently 20 staff members with expected growth over the coming years.The portfolio encompasses Home Care Packages, Commonwealth Home Support Programme and NDIS contract management and performance.Your responsibilities:

• Create, lead and foster a culture of performance against contract deliverables across Community Services portfolio.
• Lead organisation-wide service planning, logistics and operational delivery oversight for community, aged and disability programs.
• Monitor and oversee program budgets, including regular review and analysis of program profit and loss activities
• Variance reporting and analysis, across delegation, of finance, human resources and contract performance, proactively and responsively implementing remedial action, as and when required.
• Responsible for initiating and maintaining business relationships.
• Take lead responsibility for customer satisfaction and book growth and embed these cultures across the workforce.
• Ensure clinical supervision; credentialing; and monitoring of clinicians and workers against all applicable standards.
• Promote and facilitate clinical student supervision and placements and realise recruitment benefits of high school leavers, new graduates, and alumni.
• Establish, implement, and evaluate career development pathways factoring succession planning; changing business environments; and site-based diversity
• Leadership in collaboration with Executive in third party accreditation processes for all standards relevant to Community Services Portfolio programs.
• To enhance funder repute; generate business development opportunities; and positively influence stakeholders and investors.

To view the full position description, pleaseFor any questions or further enquiries please contact Rahni Cotterill, Executive Manager of Allied Health and Community Services on 07 4744 7621 or by email Rahni.Cotterill@nwrh.com.auAbout YouNWRH is seeking a degree qualified professional with demonstrated experience in leading and applying contemporary Health Management methodology and achieving Business Development outcomes.You will have experience in Change Management, Contracts Management (including Procurement, Auditing and Reporting) and Compliance achievement across teams.While not a requirement of the role, the ideal candidate will also possess post-graduate qualifications in administration or management, with demonstrated experience in the Health, Aged Care or Disability Industry highly regarded, especially in relation to Community Care and Government Funding.This is a challenging role that will see you hitting the ground running in terms of quickly understanding NWRH's business units and operations, interpreting current operations in comparison to long-term strategic organisational goals and managing and driving the changes required to achieve those goals. You'll be leading and directing a multicultural team comprised of multiple remote business locations with staff members located in Karumba, Dajarra, Normanton, Cloncurry as well as Mount Isa; as such excellent organisational and managerial skills are required.You'll need to combine a tough and disciplined leadership approach with a negotiating, consultative communications style that enables you to confidently and effectively represent NWRH in discussions with all stakeholders, from people of diverse cultures through to other health/hospital services, members of the Aged Care Quality and Safety Commission, NDIA and other high-level stakeholders.Please note: Regular travel to business units within your area of operations may be required, as such you must be comfortable with travelling by road and on occasion, light aircraft, and possess a current unrestricted Australian Driver's Licence.Why you'll LOVE working with NWRHWhether you are looking for a change of scenery, a new adventure or a chance to give back to the community, this is an opportunity to make a real and valuable contribution in a senior leadership role.NWRH is one of the largest health service providers in Central and North West Queensland. You'll be joining a vibrant community in Mount Isa, and a close-knit team where you will be well supported and have plenty of learning and ongoing professional development opportunities!The successful candidate will receive a highly attractive salary package circa $140,000, including a base salary (commensurate with your skills, experience and qualifications) and a range of benefits:

• Salary sacrificing options up to $15,900;
• 5 weeks annual leave;
• Rental subsidy ($4,680/yr);
• Travel subsidy;
• Leave loading of 17.5%; and
• Relocation assistance (negotiable)
• 8 weeks paid parental leave/ 3 weeks paid partner leave
• Work with a supportive, dynamic and innovative leadership team
• Flexible working arrangements available that supports work-life balance, allowing you to tailor your schedule to meet both professional and personal needs
• Receive $500 after completing 2 years of service as part of our Recognition of Service program

Furthermore, you will have the autonomy and independence to really make this role your own, drive the future of NWRH and forge your own career path with significant opportunities for ongoing career development!Please note:

• You must have the right to live and work in Australia to be considered for this role;
• All final applicants for this position will be asked to consent to a criminal record check and obtain a QLD Blue Card and NDIS Card.
• Have or be willing to obtain blue and NDIS card - You will need to hold, or obtain, a blue card and NDIS worker screening.