General Manager - Operations

The Company

Rodd & Gunn is one of New Zealand’s iconic brands. With a reputation for service excellence and only sourcing the best quality products, Rodd & Gunn has established itself as an industry leader in retail in New Zealand, Australia, USA, UK & Europe. This is your opportunity to become an integral part of Rodd & Gunn as continues its journey to become a true lifestyle brand. 

At Rodd & Gunn our people are everything. We employ only those we trust can embody our four cornerstone values - Pride, Loyalty, Honesty and Playfulness. These values are written into every part of our business and guide all our actions and decisions on a daily basis. We strive to build a happy, motivated and productive environment where our people are focused on respecting each other, the brand, the product, the customer and their role within our business.

The Role

• Oversee the day-to-day operations of all venues within the group, ensuring consistent operations.
• Venue performance analysis. Monitor key performance indicators (KPIs) for each venue and analyse performance data and implement strategies to optimise operational efficiency and financial performance.
• Staffing and training management. Oversee hiring and staff training modules, ensuring high levels of service quality and roster efficiency.
• Customer service . Ensure set service standards are adhered to across the group whilst addressing service issues as they arise.
• Quality control. Working with key stakeholders, implement and maintain quality control measures to maintain food safety, cleanliness and venue hygeine.
• Venue presentation. Ensure customer facing touchpoints are consistently presented on brand in all venues and via third party platforms.
• Inventory management. Oversee inventory levels across all venues, ensuring that levels are in line with sales targets.
• Collaborate with marketing department on strategies to attract customers and increase brand awareness, delivering sales growth for the group.
• Supplier management. Maintain and establish relationships with vendors and suppliers, negotiating contracts and ensuring on time delivery of goods and services.

The Benefits

• Working within a world class lifestyle brand
• Be an integral part of a successful hospitality group
• Excellent working culture/team ethic and location
• Working with New Zealand's finest beverage producers
• Competitive salary and bonus package
• Generous benefits across our hospitality and retail store network

The Lodge Bar Group is on the hunt for a passionate and inspirational hospitality professional. We're seeking a visionary leader that strives for excellence, adept at managing multi-venue operations and always has the customer front of mind. 

Reporting to the Director of Hospitality, the successful candidate will require at least three years of relevant experience in similar role in a restaurant/hospitality group.