General Manager Retail Operations

At The Reject Shop, we pride ourselves on being the destination for savvy shoppers who love a great deal. With a wide range of everyday items at irresistibly low prices, we are dedicated to making shopping fun, easy, and affordable for all Australians.  With over 380 stores nationally, we are rapidly growing.

About your role:

Are you ready to lead in retail with a brand that's all about affordability, variety, and fun and to help our customers by making a real impact? The Reject Shop is looking for a dynamic and experienced General Manager of Retail Operations to drive our stores to new heights of success and to contribute to our vision and strategy through the next phase of our growth.

Your Mission:

As our General Manager of Retail Operations, you will be at the helm of our store operations, driving excellence in customer service, sales performance, and operational efficiency. Your mission will include:

Leadership and Team Development: Inspire and lead a diverse team of State Managers and the broader Stores teams, fostering a culture of excellence, collaboration, and continuous improvement.

Customer Experience: Champion a customer-centric approach, ensuring that every customer interaction reflects our commitment to exceptional service and satisfaction.

Sales and Profitability: Develop and implement strategies to drive sales growth, optimise product assortment, and maximize profitability across all stores.

Operational Excellence: Oversee all aspects of store operations, including inventory management, merchandising, compliance, and safety protocols, to ensure smooth and efficient workflows.

Strategic Planning: Collaborate with senior management to develop and execute long-term business strategies, identifying opportunities for expansion, innovation, and competitive advantage.

About your experience:

Proven Leadership Experience: A track record of success in retail management, with several years of experience in a senior leadership role.

Passion for Retail: A genuine passion for retail and a deep understanding of the industry, market trends, and customer preferences.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data, identify opportunities, and make data-driven decisions.

Excellent Communication: Outstanding communication and interpersonal skills, with the ability to inspire and motivate teams at all levels.

Results Orientation: A results-oriented mindset, with a strong focus on driving sales, profitability, and operational efficiency.

Adaptability: Flexibility and adaptability to thrive in a fast-paced, ever-changing retail environment.

Why work for us:

Career Growth: The Reject Shop is committed to fostering talent and providing opportunities for career advancement and professional development.

Dynamic Work Environment: Join a dynamic and inclusive work environment where your ideas are valued, and your contributions make a real impact.

Employee Benefits: Enjoy a competitive salary package, performance bonuses, staff discounts, and other perks!