Address
Form of work
About Us
Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.
Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care.
About the opportunity
This newly created role sits within the Service Operations & Engagement Division, responsible for leading Healthdirect’s engagement with stakeholders to understand government and industry needs, influencing and shaping the broader health reform agenda, and co-ordinating the design and implementation of new services.
Reporting to the Chief Operations Officer, you will be responsible for ensuring high-quality services that align with the strategic objectives and public health priorities of their government funders.
You will be accountable for the efficient and effective delivery of health contact centre services operating from their platform, including the national healthdirect nurse triage helpline (Health Information and Advice Service), national and state-based GP helplines, and the Head to Health Service. This includes ensuring service levels are met, consumer satisfaction is high, and operations are managed to budget.
Key to your success will be an ability to ensure that every interaction with their services positively impacts the consumers they serve.
Experience, knowledge, and qualifications.
The ideal candidate should possess the following:
Why work with us
We believe our strength comes from our talented and dedicated staff. We are committed to working together to create a culture where you can bring your whole self to work.
Our benefits include:
To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au.
As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Click Apply to submit your application for this role. Please be aware that you must have the right to live and work in Australia to apply for this job.
