Governance And Operations Support Officer

Role Overview  

As the Governance and Operations Support Officer, you will provide critical support to the organisation. You will be responsible for the implementation of feedback processes and reporting, organisation activity monitoring and reporting, policy and process documentation and updating, ensuring staff and volunteer training is scheduled and occurs; and assist in the development of grant applications and reporting. You will also assist in the delivery of Board and Committee Secretariat meetings and functions, including the delivery of annual reporting and general meeting papers. 

Key Responsibilities and Tasks

• Organisational policy and process research, documentation, modernisation and reporting
• Develop, implement and monitor staff and volunteer training schedules. 
• Assist with digitisation and workflow optimisation projects.
• Implement feedback management policy and process and assist in routine reporting.
• Develop and implement program and functional activity logs and develop and monitor routine reporting. 
• Develop and implement an organisational approach to grant applications and targeting, streamlining applications, reporting and acquittal processes.
• Assist in the delivery of Board and Committee Secretariat functions including but not limited to paper pack production, action item logging and minute drafting. 
• Any other reasonable duties as directed.

About you

We are looking for a high performer with the ability to work well independently and as part of a small team. 

Our ideal candidate will have the following skills, experiences and attributes:

• Experience in a similar role and delivery of like functions to a high standard.
• Confident communication and interpersonal skills, including a demonstrated ability to engage and build rapport with a variety of audiences.
• Strong organisational and time management skills with the ability to prioritise and manage competing priorities. 
• Demonstrated ability to work autonomously with broad direction and as part of a small and dynamic team.
• Familiarity with customer relationship management systems. 
• Have an adaptable, resilient, positive, proactive attitude and approach. 
• Demonstrated strong problem-solving skills and good exercise of professional judgement.
• High attention to detail and accuracy in work undertaken.
• Ability to manage competing priorities and timelines. 
• High levels of personal drive, integrity and accountability. 

Desirable

• Knowledge of/experience within veteran/ defence sector.
• Experience in the not-for-profit / charity sector. 
• Governance/business administration or like qualifications. 

About Us

Australian War Widows NSW Ltd, now trading as the Families of Veterans Guild, was established in 1946. The Families of Veterans Guild is an inclusive non-for-profit organisation and registered charity. Our vision is to improve the lives of the families of Australian veterans. Our mission is to provide the defence and veteran community with a voice, facilitate access to services, entitlements and support their social and emotional wellbeing. 

For more than 78 years, we have provided social and emotional support, a network of peers, understanding and advocacy for war widows and now also the families of Australian veterans. Regardless of whether their veteran is currently serving or has previously served, our priority is to support the emotional and social wellbeing of their family. We help them navigate the highs and lows of their journey in a safe and supportive environment and provide programs that address wellbeing needs. 

We are a small, dynamic and authentic team. We have a culture of kindness, fairness, honesty and integrity. We learn and grow together. We value humility, accountability and we get things done together. We are looking for a person that is comfortable working in such an environment and value cultural fit over technical capability. We are looking for a high performer with the ability to work well independently and as part of a small team. 

Why join us? 

• Be part of a respected and longstanding organisation with a meaningful mission.
• Work in a supportive and inclusive environment that values your contributions.
• Opportunity to make a real impact on the lives of veteran families and war widows.

As a registered charity, Families of Veterans Guild has public benevolent institute (PBI) status. This status provides taxation benefits to employees which can increase your take-home pay. Please visit https://www.salary.com.au/calculate-your-savings to learn more and calculate potential benefits. 

You will also be entitled to 4 weeks paid annual leave, 2 weeks paid personal/carer’s leave and flex time. The organisation also has additional leave entitlements for staff with more than 12months service. 

To Apply

Use the Seek form to apply and attach a cover letter that addresses the skills, experience and attributes noted above with your CV/resume. Questions on this role can be directed to directed to Cherie Perceval on (02) 9267 6*** or at ***@fov.org.au.